Support Worker
Scope Disability Service
09.2019 - Current
Alafou May Anae
Support Worker
Rooty Hill,NSW
Timeline
Support Worker
Pacific Health And Wellness
02.2018 - 08.2019
Retail Assistant Manager
Coles Supermarket
02.2015 - 01.2018
Retail Assistant
Coles Supermarket
04.2008 - 01.2015
Work History
Support Worker
Scope Disability Service
09.2019 - Current
- Assisted individuals with daily living activities, promoting independence and dignity.
- Provided emotional support to clients, fostering positive relationships and engagement.
- Participated in training sessions to enhance knowledge of best practices in support work.
- Adapted to diverse client needs, demonstrating flexibility in service delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Support Worker
Pacific Health And Wellness
02.2018 - 08.2019
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Ensured safety protocols were followed during all interactions and activities.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Assisted clients in identifying community resources and connecting with appropriate services.
Retail Assistant Manager
Coles Supermarket
02.2015 - 01.2018
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Retail Assistant
Coles Supermarket
04.2008 - 01.2015
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking and minimizing stockouts.
- Trained new staff on store policies and customer service techniques to improve team performance.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Skills
Daily living support
Housekeeping tasks
Health and safety awareness
Emotional support
Daily living assistance
Cleaning and sanitizing
Mobility assistance
Active listening
Behavioral support
Meal preparation
Meal planning and preparation
Transportation assistance
Clean driving record
Mobility support
Community integration
Recreational activities
Empathy and patience
Medication administration
Disability care
Housekeeping and laundry
Basic caregiving
Client assessment
Personal care assistance
Mental health assistance
First aid and CPR
Teamwork and collaboration
Multitasking
Excellent communication
Time management
Patient support
Decision-making
Team building
Teamwork
Reliability
Professionalism
Overview
18
18
years of professional experience
Summary
Qualified Support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving. Caring and empathetic Support Worker with 6 plus years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine, and nutrition plan adherence according to strict detail.