Overview
Work History
Timeline
Generic

Ichiaou THIAMIYOU

MYRTLE BANK,SA

Overview

18
18
years of professional experience

Work History

Support Worker

Hola Support
Elizabeth South, South Australia
06.2020 - Current
  • Duty Care
  • Occupational Health and Safety.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Reviewed completed work to verify consistency, quality, and conformance.

Support Worker

Community Living Option
Edwardstown, South Australia
02.2018 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Referred involved parties to needed community resources.
  • Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Provided emotional and practical support to vulnerable adults.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Supported clients to access education, training or employment opportunities.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Organised leisure activities for clients in the community.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Assisted clients with personal care, such as showering and dressing.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Delivered culturally sensitive services to diverse clientele.
  • Monitored progress and adjusted interventions accordingly.
  • Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Upheld ethical standards of social work practice.
  • Participated in ongoing professional development opportunities.
  • Maintained accurate case records and documentation.
  • Advocated for clients to access essential services.
  • Utilized evidence-based practices for effective interventions.
  • Assessed risk factors and implemented safety plans.

Uber Driver

Uber Partner
Adelaide, South Australia
02.2018 - 01.2019
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Drove passengers from pick-up points to deliver to destination.
  • Offered riders information about local attractions and restaurants.
  • Assisted customers with setting up mobile payment methods for rideshare services.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Notified customers of delays to decrease calls to support.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Greeted customers and provided them with information about the rideshare service.
  • Used discretion when accepting cash payments from customers as needed.
  • Ensured compliance with all federal and state laws pertaining to transportation services.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Used advanced driving techniques to better improve time management and safety.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Calculated fares based on current rates set by the rideshare company.
  • Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Established positive relationships with customers through courteous interactions.
  • Assisted passengers with luggage or personal items.
  • Utilized GPS technology for efficient route planning and navigation.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Inspected vehicle and personally handled routine upkeep.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Adhered to traffic laws while ensuring passenger safety.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Followed regular schedule of pickups for individual customers and groups.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
  • Logged trip details including mileage, fuel usage, and expenses.
  • Followed safety regulations and state laws governing vehicle operation.
  • Handled customer inquiries or concerns promptly and professionally.
  • Safely transported clients to destinations following pre-determined routes.
  • Collected fares, issued receipts, and maintained financial records.

General Labor Construction Worker

All Staff Resources Pty Ltd
263 South Road, Mile End Adelaide, South Australia
08.2016 - 01.2019
  • Ocupational Health and Safety ( OHS ).
  • Cleaned up construction debris and hazardous materials from work sites.
  • Collaborated with other tradespeople such as electricians or plumbers.
  • Reported any issues or problems encountered during the course of work.
  • Installed insulation into walls using hand tools or staple guns.
  • Maintained tools and equipment used in construction activities.
  • Performed general maintenance tasks such as painting, sanding, staining.
  • Worked with a team of laborers to complete projects efficiently.
  • Removed old fixtures or appliances prior to installing new ones.
  • Loaded and unloaded building supplies from delivery trucks onto job sites.
  • Followed instructions from supervisors regarding specific tasks.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Ensured that safety protocols were followed at all times during work hours.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Inspected work areas for safety issues before beginning any task.
  • Assisting in the development of safe work plans for each project.
  • Adhering strictly to safety regulations governing asbestos removal operations.
  • Organizing and scheduling job tasks for the team, ensuring that deadlines are met.
  • Attending meetings with clients or supervisors as required.
  • Completing paperwork accurately and submitting it within required timeframes.
  • Creating reports detailing progress made on projects as well as any other important information related to the job site.
  • Ensuring all necessary equipment is available, maintained and in good working order.
  • Maintaining accurate records regarding hazardous materials used during removal processes, such as waste disposal logs.
  • Providing on-site training and supervision to staff members in proper asbestos handling techniques.
  • Investigating any accidents or incidents occurring at work sites related to asbestos removal processes.
  • Conducting daily inspections of work sites to identify potential hazards or risks associated with asbestos removal.
  • Liaising with regulatory bodies concerning permits, licenses or other documents necessary for conducting business safely.
  • Performed in-depth cleaning of all areas to remove dust and debris.
  • Used correct containment preparations and set up air filtration systems before beginning each job.
  • Set up portable showers or mobile decontamination unit on site.
  • Removed asbestos debris with vacuum and cleaned surroundings.
  • Collected and sealed waste according to established procedures.

Factory Worker

Randstad Australia (SMR Group Adelaide)
Unit2/164 Main South Road Morphett Vale, South Australia 5162
03.2012 - 08.2016
  • Inspected product quality prior to packaging and shipment.
  • Tracked production data such as number of items produced per hour, day, week.
  • Verified accuracy of finished products against work orders or blueprints.
  • Conducted routine maintenance checks on all machinery used in the production line.
  • Reported any issues to supervisor immediately for resolution.
  • Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Kept operations area neat and orderly to minimize obstacles.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Communicated with team members regarding tasks assigned during shift.
  • Identified defective parts or components and removed them from production line.
  • Operated forklift to move materials and finished products within warehouse.
  • Inspected products for defects or inconsistencies before packaging.
  • Operated machinery and equipment in fast-paced production environment.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Followed detailed assembly instructions and blueprints accurately.
  • Loaded raw materials into machines for processing.
  • Upheld company standards while meeting tight deadlines.
  • Separated products according to weight, grade and size of material to produce final product.
  • Conducted regular maintenance on equipment as needed.
  • Identified and reported equipment malfunctions promptly.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Packed and labeled completed items for shipment.
  • Met or exceeded target for on-time customer shipments.
  • Maintained clean, organized workstations for optimal productivity.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Provided assistance in loading and unloading containers onto trailers for transport.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Followed safety protocols while operating machines and equipment.
  • Attended regular training sessions to increase machine operating skills.

University Student

Flinders university
Bedford Park Adelaide, South Australia
02.2011 - 03.2012
  • Full time university, studies International Business ( Admission Deferred a year after).
  • Participated in a variety of campus events, such as career fairs, lectures, and workshops.
  • Worked as team member on complex academic projects.

Student

Enable College and Placement at SCOSA
Port Adelaide, South Australia
01.2010 - 01.2011
  • Occupational Health and Safety ( OHS ).
  • Duty of Care.

  • Provided recreational activities such as games, reading materials, music and outdoor walks.
  • Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
  • Responded quickly to emergency situations involving elderly clients.
  • Reported any changes in health or behaviour to nursing staff members promptly.
  • Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Participated in team building activities designed to improve communication skills amongst colleagues.
  • Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
  • Assisted in developing individualised care plans for elderly clients.
  • Coordinated transportation services for medical appointments.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Developed strategies to help individuals cope with their disability.
  • Transported clients to appointments, social events, and other activities as needed.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Facilitated communication between patients, families, and healthcare providers.
  • Advocated for clients to resolve medical or personal crises.
  • Educated clients on self-care strategies, coping skills, and stress management techniques.
  • Implemented evidence-based interventions to address clients' psychosocial challenges effectively.
  • Investigated child abuse or neglect cases and exercised protective actions when necessary.
  • Maintained accurate documentation of client interactions in electronic medical records.
  • Monitored legal, ethical, and regulatory compliance in service delivery.
  • Provided information to access financial assistance, legal aid or housing.
  • Organized support groups to help families understand and support client or patient.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Planned and coordinated discharge from care facility to patient's home.
  • Managed caseloads while maintaining quality care standards for each client.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Collaborated with multidisciplinary healthcare teams to optimize patient outcomes.

Storekeeper

Bayer Materials Science Pty Ltd Adelaide
5A Butler Bvd, Adelaide Airport, South Australia
03.2007 - 01.2010
  • Kept up-to-date records of receipts, records and withdrawals from stockroom.
  • Received delivery of incoming materials to reconcile purchase orders.
  • Verified inventory computations' accuracy by comparing to physical counts of stock.
  • Determined quantities of stock needed to replenish departments' supplies.
  • Tracked, documented and resolved discrepancies on received orders.
  • Contacted vendors to determine prices, specifications and other information for special orders.
  • Arranged stock parts in specified sequence for assembly by other workers.
  • Mediated confrontations between staff and clients to de-escalate situation.
  • Provided assistance in loading and unloading trucks when needed.
  • Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
  • Packed, crated and prepared bills of lading for outgoing shipments.
  • Negotiated pricing and delivery of goods and obtained competitive quotes from vendors.
  • Ensured that hazardous materials are properly labeled, stored and disposed off.
  • Updated stock information on a daily basis in the system.
  • Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
  • Checked outbound shipments prior to dispatch to confirm accuracy of orders.
  • Developed and implemented effective storage strategies for warehouse supplies.
  • Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
  • Monitored stock levels to identify shortages or overages in inventory items.
  • Reported any damaged or defective goods immediately upon receipt.
  • Assisted customers with inquiries regarding products and services offered.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed relationships with suppliers to negotiate better prices.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Performed regular price checks to ensure competitive pricing.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Assisted with loading and unloading trucks as needed.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Coordinated with team members to achieve daily goals.
  • Inspected incoming shipments for damage or discrepancies.
  • Performed routine maintenance on warehouse equipment.
  • Updated computerized inventory management systems regularly.
  • Operated material handling equipment, including forklifts and pallet jacks.
  • Handled returns and exchanges in a timely manner.
  • Managed shipment scheduling and coordination with carriers.
  • Facilitated communication between vendors and internal departments.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Maintained warehouse organization for efficient product retrieval.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Tracked delivery status of shipped orders proactively.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Managed filing system of shipping and receiving documentation.

Store Person

Equip Auto Parts
15 Deloraine Road Edwardstown, South Australia 5039
01.2006 - 02.2007
  • Followed order sheets to pick correct stock and prepare pallets.
  • Unloaded trucks, opened boxes and checked merchandise for damage or quantity problems.
  • Used high reach trucks, pallet jacks and forklifts to safely move merchandise.
  • Assisted customers with locating merchandise and complementary items.
  • Provided support for the maintenance department by tracking parts needs and ordering supplies as needed.
  • Performed regular cycle counts of inventory items to maintain accurate records.
  • Ensured all safety protocols were observed while operating machinery or working on ladders.
  • Packed items for shipment according to customer requirements.
  • Unloaded trucks using pallet jacks, hand-trucks or carts as necessary.
  • Maintained accurate records of stock levels, deliveries and orders.
  • Maintained a safe working environment by adhering to health and safety regulations.
  • Reported any damaged products received from vendors immediately.
  • Cleaned warehouse area daily including floors, walls, shelving units and equipment.
  • Operated forklifts and other material handling equipment safely and effectively.
  • Received and distributed goods in accordance with established procedures.
  • Inspected outgoing shipments to verify completion of order details.
  • Labeled containers correctly for proper identification when storing or shipping merchandise.
  • Checked incoming shipments for accuracy and damages.
  • Participated in physical inventories by counting items on shelves or in bins.
  • Verified invoices against purchase orders before processing payments.
  • Organised storage areas to ensure efficient access to products.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Timeline

Support Worker

Hola Support
06.2020 - Current

Support Worker

Community Living Option
02.2018 - Current

Uber Driver

Uber Partner
02.2018 - 01.2019

General Labor Construction Worker

All Staff Resources Pty Ltd
08.2016 - 01.2019

Factory Worker

Randstad Australia (SMR Group Adelaide)
03.2012 - 08.2016

University Student

Flinders university
02.2011 - 03.2012

Student

Enable College and Placement at SCOSA
01.2010 - 01.2011

Storekeeper

Bayer Materials Science Pty Ltd Adelaide
03.2007 - 01.2010

Store Person

Equip Auto Parts
01.2006 - 02.2007

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Ichiaou THIAMIYOU