Al Amin Abrar
Lakemba,NSW
Overview
2
2
years of professional experience
Work History
Oovernight Crew Member
MacDonalds
Lakemba, NSW
08.2023 - Current
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Customer Service Representative
Rusty Bucket
Belmore, NSW
11.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Car Wash Attendant
A1 Car Wash
Liverpool, NSW
07.2024 - 11.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Education
BBA - Hospitality Management
Canterbury Institute of Management
Sydney, NSWHSC - Business Administration
NOAKHALI GOVERNMENT COLLAGE
Bangladesh02.2022
Skills
- Strong work ethic
- Flexibility
- Safety awareness
- Heavy lifting
Languages
Bengali
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Rusty Bucket
11.2024 - 05.2025
Car Wash Attendant
A1 Car Wash
07.2024 - 11.2024
Oovernight Crew Member
MacDonalds
08.2023 - Current
BBA - Hospitality Management
Canterbury Institute of Management
HSC - Business Administration
NOAKHALI GOVERNMENT COLLAGE