Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan Ballantyne

Ipswich,QLD

Summary

Dynamic Lead Service Technician with a proven track record at Washtec Australia, excelling in troubleshooting and customer service. Experienced in electrical systems and adept at problem resolution, enhancing client satisfaction through effective communication and attention to detail. Recognized for maximizing resource utilization and minimizing equipment downtime.

Professional Lead Technician with solid background in troubleshooting, repairing, and maintaining complex systems. Skilled in diagnostics, customer service, and technical support, fostering team collaboration and consistently achieving high-quality results. Reliable and adaptable, ensuring seamless operations and problem resolution in dynamic environments. Strong communication and leadership abilities, enhancing team efficiency and performance.

Overview

39
39
years of professional experience

Work History

Lead Service Technician

Washtec Australia
11.2015 - Current
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Service Technician

GoodSight Australia
04.2006 - 11.2015
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.

Service Technician

CarKleen Australia
04.2003 - 04.2006
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Maintenance Electrician

Greens Foods
03.2002 - 04.2003
  • Inspected electrical equipment to assure it was operating correctly.
  • Responded to fault and wiring issues, identifying hazards and problems.
  • Installed new equipment and modified existing equipment.
  • Conducted preventive maintenance on equipment.

Industrial Electrician

Rio Tinto
01.1986 - 03.2002
  • Collaborated with engineers and other technicians for the successful completion of various industrial projects.
  • Installed, maintained and repaired electrical wiring, controls and lighting systems.
  • Connected wires to circuit breakers, transformers, and other components.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Performed thorough testing on newly-installed electrical systems to confirm proper function before integrating into daily operations.
  • Repaired and replaced equipment, electrical wiring and fixtures.

Education

No Degree -

TAFE NSW
NSW

Skills

  • Lockout and tagout procedures
  • Electrical systems
  • Product testing
  • Motor controls
  • Variable frequency drives
  • Plumbing repairs
  • Schematic interpretation
  • Customer service
  • Work with minimal supervision
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Problem and issue resolution
  • Troubleshooting skills

Timeline

Lead Service Technician

Washtec Australia
11.2015 - Current

Service Technician

GoodSight Australia
04.2006 - 11.2015

Service Technician

CarKleen Australia
04.2003 - 04.2006

Maintenance Electrician

Greens Foods
03.2002 - 04.2003

Industrial Electrician

Rio Tinto
01.1986 - 03.2002

No Degree -

TAFE NSW

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Alan Ballantyne