Alan Fricker
Cairns,QLD
Summary
Dynamic leader with a proven track record at Cairns Hardware, enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Expert in staff management and store operations, I've significantly boosted team performance and sales outcomes. Specializes in customer relations and multitasking, ensuring seamless store functionality and positive client experiences.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
4
4
years of professional experience
Work History
Store Manager
Cairns Hardware
05.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Account Manager
Cairns Hardware
12.2020 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Education
Degree in Mental Health Nursing
Nottingham School of Nursing
Nottingham UK09-1989
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Policies and Procedures
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
Timeline
Account Manager
Cairns Hardware
12.2020 - 05.2021
Store Manager
Cairns Hardware
05.2020 - Current
Degree in Mental Health Nursing
Nottingham School of Nursing
Similar Profiles
Leshonta LyonsLeshonta Lyons
Retail Sales Assistant at Cairns HardwareRetail Sales Assistant at Cairns Hardware
Kelsey Cooper MurrayKelsey Cooper Murray
Junior Casual at Cairns HardwareJunior Casual at Cairns Hardware
Rocco TattiRocco Tatti
Store Redevelopment and Project Manager at Cairns Hardware CompanyStore Redevelopment and Project Manager at Cairns Hardware Company