Alan Guillemain
Oakleigh East,VIC
Summary
Seasoned Sales Representative with success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
31
31
years of professional experience
Work History
Sales Representative
Omega Power
10.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Internal Sales
Rexel Electrical
03.2022 - 10.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared and deliver customer sales quotes.
- Quoted prices, credit terms and other bid specifications.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed daily cycle counts of stock
- Processed credit returns with suppliers
- Informed customers of current store promotions to encourage additional sales purchases.
- Warehousing Duties
Warehouse Technician
Panduit (Aust)
01.2020 - 03.2022
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Picked and packed shipments to prepare for transportation and pickup.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
Territory Account Manager
Total Hardware
01.2012 - 12.2019
- Achieved client retention for 7 years in Vic/NSW territory.
- Established and maintained numerous business accounts.
- Increased territory sales by surpassing monthly goal with diligent leadership and expert customer relations.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Territory Account Manager
Southern Cross Hardware
01.2010 - 12.2011
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Exceeded sales goals for consecutive years by establishing and cultivating lucrative relationships with customers.
- Coordinated various duties, including schedules, payments, warehousing duties, internal sales and also product sourcing from local & overseas suppliers
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Sales Representative
BDS - Brisbane Display & Shopfitting
08.2008 - 12.2009
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Introduced customers to new offerings and updated accounts.
- Setup New Branch & Warehouse
Sales Representative/Customer Service Representative
Cowdroy (Aust) Pty Ltd
01.2006 - 08.2009
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Established and serviced accounts in assigned territory.
- Internal Customer Sales
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Built positive and productive customer connections to drive consistent sales.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
01.2004 - 08.2005
- Replenished inventory with focus on addressing customer needs.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Warehouse Worker
AmerisourceBergen
12.2000 - 12.2002
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Affixed accurate labels to customer packages to prevent unnecessary delays.
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
03.1993 - 04.2000
- Operated forklift to elevate or place merchandise in appropriate areas.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
High School Diploma -
Heatherhill Secondary College
Noble ParkSkills
- Dependable and reliable
- Adaptive team player
- Area management
- Consultative Sales Strategies
- Maintaining Customer Database
- Staff leadership
- Research
- Sales Representation
- New Business Opportunities
- Inside and Outside Sales
- Continuous Improvement Strategies
- Product Management and Pricing
- Sales Development
- Competitor Research
- Business Development
- Lead Generation
- Customer Service
- Account Management
Timeline
Sales Representative
Omega Power
10.2022 - Current
Internal Sales
Rexel Electrical
03.2022 - 10.2022
Warehouse Technician
Panduit (Aust)
01.2020 - 03.2022
Territory Account Manager
Total Hardware
01.2012 - 12.2019
Territory Account Manager
Southern Cross Hardware
01.2010 - 12.2011
Sales Representative
BDS - Brisbane Display & Shopfitting
08.2008 - 12.2009
Sales Representative/Customer Service Representative
Cowdroy (Aust) Pty Ltd
01.2006 - 08.2009
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
01.2004 - 08.2005
Warehouse Worker
AmerisourceBergen
12.2000 - 12.2002
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
03.1993 - 04.2000
High School Diploma -
Heatherhill Secondary College
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