Alan Guillemain
Oakleigh East,Australia
Summary
Dynamic Sales Representative with a proven track record of driving revenue growth in business-to-business and business-to-consumer environments across diverse industries. Recognized for consistently surpassing sales targets, expanding customer bases, and cultivating strong client relationships that contribute to sustained business success. Expertise includes managing daily operations, delivering exceptional customer service, conducting thorough research, and effectively resolving conflicts. Committed to leveraging a flexible schedule and willingness to travel to enhance skills and support organizational goals, characterized by a strong work ethic and meticulous attention to detail, with extensive experience in warehousing operations and inventory management across various company sizes.
Overview
33
33
years of professional experience
Work History
Customer Service & Sales
Lawrence & Hanson / Pacific Datacom
Moorabbin, VIC
11.2025 - Current
- Managed customer accounts to promote satisfaction and encourage repeat business.
- Assisted clients in achieving their needs through effective service delivery.
- Developed knowledge of products, services, and competitors to support sales efforts.
- Engaged with customers to identify business requirements and suggest suitable solutions.
- Provided knowledgeable support to customers throughout their shopping experience.
- Prepared and presented sales quotes to customers.
- Communicated pricing, credit terms, and bid specifications clearly.
- Encouraged casual shoppers to become customers through product expertise and tailored solutions.
- Conducted regular stock counts to maintain inventory accuracy.
- Processed credit returns efficiently with suppliers. Informed customers about current promotions to stimulate additional purchases.
- Ensured quotation accuracy by validating supplier costs, specifications, and delivery schedules.
- Assisted in organizing inventory and maintaining stock levels. Supported team members in daily warehousing operations. Contributed to efficient order fulfillment processes.
- Stock ordering with suppliers.
Business Development Manager
Teknik Lighting
Melbourne, VIC
04.2025 - 10.2025
- Developed strategic partnerships to enhance market reach and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Conducted competitive analysis to refine product positioning and improve customer acquisition efforts.
- Coordinated cross-functional teams to align business development initiatives with organizational goals.
- Managed client relationships, ensuring satisfaction and fostering long-term loyalty through effective communication.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Represented company and promoted products at conferences and industry events.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Internal Sales
Wesco Anixter CSD
Mulgrave, VIC
02.2024 - 04.2025
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoted prices, credit terms and other bid specifications.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained and updated customer records in CRM system.
- Developed strong relationships with key accounts by providing excellent support and communication.
- Assisted in coordinating marketing materials and promotional campaigns.
- Responded to inbound sales inquiries via phone, email, and chat.
- Provided exceptional customer service by addressing client concerns or questions promptly.
- Processed orders accurately and timely through order management system.
- Handled stressful situations professionally and multitasked with ease.
Sales Representative
Omega Power
Dandenong South, VIC
10.2022 - 02.2024
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared and deliver customer sales quotes.
- Quoted prices, credit terms and other bid specifications.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed daily cycle counts of stock.
- Processed credit returns with suppliers.
- Informed customers of current store promotions to encourage additional sales purchases.
Internal Sales
Rexel Electrical
Carnegie, VIC
03.2022 - 10.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared and deliver customer sales quotes.
- Quoted prices, credit terms and other bid specifications.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed daily cycle counts of stock.
- Processed credit returns with suppliers.
- Informed customers of current store promotions to encourage additional sales purchases.
Warehouse Technician
Panduit (Aust)
Dandenong South, VIC
01.2020 - 03.2022
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Picked and packed shipments to prepare for transportation and pickup.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
Total Hardware
Seaford, Victoria
01.2012 - 12.2019
- Territory Account Manager
- Achieved client retention for 7 years in Vic/NSW territory.
- Established and maintained numerous business accounts.
- Increased territory sales by surpassing monthly goal with diligent leadership and expert customer relations.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Territory Account Manager
Southern Cross Hardware
Carrum Downs, VIC
01.2010 - 12.2011
- Exceeded sales goals for consecutive years by establishing and cultivating lucrative relationships with customers.
- Coordinated various duties, including schedules, payments, warehousing duties, internal sales and also product sourcing from local & overseas suppliers.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Sales Representative
BDS - Brisbane Display & Shopfitting
Keysborough, VIC
08.2008 - 12.2009
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Introduced customers to new offerings and updated accounts.
- Setup New Branch & Warehouse.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Cowdroy (Aust) Pty Ltd
Mentone, VIC
01.2006 - 08.2009
- Sales Representative/Customer Service Representative
- Established and serviced accounts in assigned territory.
- Internal Customer Sales.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Built positive and productive customer connections to drive consistent sales.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Replenished inventory with focus on addressing customer needs.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
Dandenong South, VIC
01.2004 - 08.2005
- Operated forklift to elevate or place merchandise in appropriate areas.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Rotated goods in inventory by following 'first in, first out' approach to keep shelves organized and well-stocked.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Warehouse Worker
AmerisourceBergen
Folsom, CA
12.2000 - 12.2002
- Affixed accurate labels to customer packages to prevent unnecessary delays.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
Dandenong South, VIC
03.1993 - 04.2000
- Operated forklift to elevate or place merchandise in appropriate areas.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Education
High School Diploma -
Heatherhill Secondary College
VICSkills
- Dependable and reliable
- Adaptive team player
- Area management
- Consultative Sales Strategies
- Maintaining Customer Database
- Staff leadership
- Research
- Sales Representation
- New Business Opportunities
- Inside and Outside Sales
- Continuous Improvement Strategies
- Product Management and Pricing
- Sales Development
- Competitor Research
- Business Development
- Customer Service
- Account Management
- Problem Solving Skills
- Warehouse Supervising
- Inventory
Timeline
Customer Service & Sales
Lawrence & Hanson / Pacific Datacom
11.2025 - Current
Business Development Manager
Teknik Lighting
04.2025 - 10.2025
Internal Sales
Wesco Anixter CSD
02.2024 - 04.2025
Sales Representative
Omega Power
10.2022 - 02.2024
Internal Sales
Rexel Electrical
03.2022 - 10.2022
Warehouse Technician
Panduit (Aust)
01.2020 - 03.2022
Total Hardware
01.2012 - 12.2019
Territory Account Manager
Southern Cross Hardware
01.2010 - 12.2011
Sales Representative
BDS - Brisbane Display & Shopfitting
08.2008 - 12.2009
Cowdroy (Aust) Pty Ltd
01.2006 - 08.2009
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
01.2004 - 08.2005
Warehouse Worker
AmerisourceBergen
12.2000 - 12.2002
Warehouse Assistant Supervisor
Panduit (Aust) Pty Ltd
03.1993 - 04.2000
High School Diploma -
Heatherhill Secondary College