Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Alan Hodge

Capel,WA

Summary

Results-driven Dairy Technician with DeLaval Ltd, specializing in equipment maintenance and troubleshooting. Proven track record of enhancing customer satisfaction through effective communication and innovative problem-solving. Skilled in preventive maintenance and quality control, consistently exceeding expectations while managing projects efficiently. Committed to delivering exceptional service and maintaining high operational standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dairy Tecnician

DeLaval Ltd
Melbourne, Victoria
04.2007 - 12.2023
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Replaced defective components or parts as needed.
  • Completed scheduled appointments on time to drive quality service.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Conducted preventive maintenance procedures according to established schedules.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Installed new components or replaced defective parts to restore functionality.
  • Kept records of parts and equipment used in projects to update inventory.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Achieved cost-savings by developing functional solutions to problems.

Education

High School Diploma -

Murray High School
Queenstown, TAS
12-1974

Skills

  • Equipment maintenance
  • Preventive maintenance
  • Troubleshooting techniques
  • Wiring installation
  • Quality control
  • Customer service

Affiliations

  • Enjoy fishing & travelling in my caravan

Certification

  • Currently hold HR-B drivers license also Forklift license & if required valid working with children classification

Timeline

Dairy Tecnician

DeLaval Ltd
04.2007 - 12.2023

High School Diploma -

Murray High School

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Alan Hodge