Jo-ann Smith
Sales Manager
Widgee,QLD
Summary
Versatile and results-oriented, I excelled as a Store Manager at Clark Rubber, where I significantly enhanced store operations and team performance. Leveraging skills in operational budgeting and personnel development, I successfully negotiated with suppliers and mentored a diverse team, driving sales and minimizing losses through strategic promotional planning and effective leadership.
Overview
19
19
years of professional experience
Work History
Store Manager
Clark Rubber
Southport, QLD
01.2018 - 08.2024
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
Team Leader Manager
Clark Rubber
Capalaba - Brownsplains, QLD
02.2014 - 01.2018
- Ensured that deadlines were met by setting realistic goals.
- Analyzed team performance data to identify areas for improvement and implement corrective actions.
- Coached team for success by using corrective action processes.
- Set goals for performance and deadlines to comply with company plans and vision.
- Provided guidance, coaching, and feedback to team members.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Led a diverse team of XX members, fostering a collaborative and high-performance culture.
- Recruited, trained, and supervised new staff members.
Personal Carer
Parents
Kingston, QLD
03.2005 - 01.2014
- Cared fulltime for elderly parents
- Communicated with doctors and health professionals
- Medications , uses and effects
- l have full drivers licence
Skills
- Operational budgeting
- Promotional planning
- Store operations oversight
- Personnel development
- Hourly shift management
- Budget administration
Timeline
Store Manager
Clark Rubber
01.2018 - 08.2024
Team Leader Manager
Clark Rubber
02.2014 - 01.2018
Personal Carer
Parents
03.2005 - 01.2014
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