Alan Ling
Tugun,QLD
Summary
Compassionate and skilled Counsellor and Case Manager with over 8 years of experience supporting individuals facing complex challenges, including mental health issues, substance dependency, homelessness, trauma, and family violence. Expertise in leveraging professional training alongside lived experience in recovery to cultivate authentic, trauma-informed, and person-centred engagement. Highly adept at facilitating behavioral change programs, mental health interventions, therapeutic group facilitation, and inter-agency coordination to promote long-term client recovery and well-being. A strong understanding of gendered drivers of violence and intersectional risk factors enhances the ability to deliver effective family violence interventions and group counselling for both victim survivors and perpetrators.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Case Manager – Assertive Outreach Program
Momentum Collective
02.2023 - 07.2025
- Deliver holistic case management for individuals experiencing homelessness and complex psychosocial needs, including addiction and mental illness.
- Conduct trauma-informed client assessments, care planning, crisis support, and exit strategies.
- Coordinate with mental health, housing, and legal services to provide wraparound care.
- Provide emotional support, behavioural coaching, and counselling interventions to promote stability and change.
- Engage in community outreach patrols alongside DCJ, facilitating on-the-ground support and de-escalation.
- Lead service navigation and brokerage support, ensuring ethical, timely, and cost-effective interventions.
- Promote stigma reduction and community education around mental health and addiction.
- Developed and implemented personalized care plans for diverse client needs.
- Coordinated multidisciplinary team meetings to enhance service delivery and collaboration.
Case Manager, Intake Officer & Counsellor
Bayside Transformations
08.2018 - 02.2023
- Conducted psychosocial assessments to determine client readiness and mental health status.
- Provided one-on-one counselling and mental health support throughout client rehabilitation journeys.
- Designed and facilitated weekly therapeutic groups using CBT and Motivational Interviewing techniques.
- Managed a team of case workers, overseeing caseloads, ethical compliance, and best-practice documentation.
- Collaborated with clinical teams to monitor mental health deterioration, relapse risk, and discharge planning.
- Led reflective supervision, client advocacy, and co-developed trauma-responsive goal plans.
- Assessed client needs to develop personalized care plans and ensure appropriate service delivery.
- Coordinated multidisciplinary team meetings to discuss case progress and address client challenges.
Residential Supervisor & Peer Mentor
Velocity Transformations
10.2014 - 06.2018
- Provided 24/7 support within a residential therapeutic community.
- Offered informal counselling, emotional regulation coaching, and mental health monitoring.
- Administered medication and responded to crises with empathy, safety, and professionalism.
- Facilitated conflict resolution, peer accountability, and self-reflection through non-judgmental mentoring.
- Actively contributed to daily clinical debriefs, offering insights into residents' emotional and behavioural patterns.
- Supervised daily operations of residential programs, ensuring adherence to safety and regulatory standards.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance resident well-being.
Education
Bachelor of Counselling - Counselling
Christian Heritage College
Carindale, QLD12.2025
Diploma - Social Science (Counselling)
Christian Heritage College
01.2021
Certificate IV - Ministry and Christian Formation
Harvest Bible College
01.2017
Skills
- Counselling & Therapeutic Support
- Behavioural Change & Motivational Interviewing
- Mental Health & Trauma-Informed Care
- Cognitive Behavioural Therapy (CBT)
- Case Management & Intake Assessment
- Crisis De-escalation & Conflict Resolution
- Group Therapy & Psychoeducation
- Cultural Competency & Client Advocacy
- Collaborative Practice & Interagency Coordination
- Cross-cultural sensitivity
- Client Goal Planning & Support Coordination
- Outreach programs
- Community resources
- Individual development plans
- Client advocacy
- Time management
- Active listening
- Care coordination
- Verbal and written communication
- Care planning
- Relationship building
- Conflict resolution
- Risk assessment
- Documentation and reporting
- Email and telephone etiquette
- Group therapy
- Staff education and training
Certification
- Mental Health First Aid (Standard & Aboriginal and Torres Strait Islander)
- Trauma-Informed Practice (CHCMHS007)
- Emotional Intelligence in Practice
- Professional Reflective Practice (CHCPRP003)
- First Aid, Emergency Life Support & CPR (HLTAID011/010/009)
- Stress Management in the Workplace (HTLWHS006)
- Working with Children Check (WWCC2609368E)
- Blue Card (QLD – 1966229/1)
- Full Driver's License
Timeline
Senior Case Manager – Assertive Outreach Program
Momentum Collective
02.2023 - 07.2025
Case Manager, Intake Officer & Counsellor
Bayside Transformations
08.2018 - 02.2023
Residential Supervisor & Peer Mentor
Velocity Transformations
10.2014 - 06.2018
Diploma - Social Science (Counselling)
Christian Heritage College
Certificate IV - Ministry and Christian Formation
Harvest Bible College
Bachelor of Counselling - Counselling
Christian Heritage College