Alan Martin
Wantirna South,Australia
Summary
Purpose-driven warehouse manager with several years of experience supervising operations. Expert in consistently fulfilling orders on time through outstanding hiring, training and resource management. Personable communicator with strengths in providing useful and constructive employee evaluations to increase efficiency and support employee confidence.
Overview
21
21
years of professional experience
Work History
Warehouse Manager
John Alan Betta Home Living
Knoxfield, Australia
01.2014 - Current
- Executed freight planning and scheduling to optimize efficiency in logistics operations.
- Planned routes and loads to enhance resource utilisation and reduce costs.
- Ensured quality and safety standards were met throughout operational processes.
- Maintained internal and external stock rotation for optimal inventory management.
- Ensured compliance with relevant legislation and codes of practice in logistics and warehousing.
- Managed commercial sales and administration.
- Implemented resolution processes to improve customer satisfaction and retention.
- Generated warehouse shipping documents, packing lists and invoices.
- Organised warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors, and transport companies.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Resolved customer complaints related to product quality or delivery issues.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
Tenancy Coordinator and Accredited Energy Efficiency Officer
Northside Community Service
Dickson, Australia
01.2008 - 01.2014
- Administering public housing properties while partnering with Department of Housing and Community Services (DHCS) and Office of Children Youth and Family Services (OCYFS).
- Assisted in grant writing efforts to secure funding for community initiatives.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed client intake processes to ensure accurate information collection.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Developed and maintained relationships with key clients and stakeholders.
Sales Assistant
Myer
Belconnen, Australia
01.2007 - 01.2008
- Assisted customers with product selection and inquiries.
- Operated point-of-sale systems for customer transactions.
- Collaborated with team to maintain store presentation standards.
- Processed returns and exchanges following store policies.
- Trained new staff on customer service protocols and store systems.
- Supported promotional events by setting up displays and signage.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Department Supervisor
David Jones
Woden, Australia
01.2006 - 01.2007
- Supervised daily operations of retail department and maintained staff schedules.
- Conducted performance monitoring of staff to identify areas for improvement.
Provided assistance to staff in completing tasks and achieving goals.
Facilitated resolution of disputes to promote teamwork and collaboration. - Trained new team members on customer service techniques and product knowledge.
- Implemented visual merchandising standards to enhance product presentation in store.
- Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience.
- Collaborated with upper management on promotional events and seasonal displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Assistant Property Manager
Richard Luton Properties
Dickson, Australia
01.2005 - 01.2006
- Assisted with property maintenance requests and tenant communications.
- Coordinated lease renewals and tenant move-in processes efficiently.
- Managed vendor relationships for maintenance and service contracts.
- Maintained accurate records of tenant information and rental payments.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Facilitated communication between tenants and upper management effectively.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted tours of vacancies with prospective tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Initiated eviction proceedings when necessary according to state law guidelines.
Education
Certificate IV of Agents Representative - Real Estate
Box Hill Institute of TAFE
Melbourne, VIC01.2005
Advanced Diploma of Business - Human Resources
Canberra Institute of Tech
Canberra, ACTDiploma of Management -
Canberra Institute of Tech
Canberra, ACTCourse in Property Practice - Real Estate
REI NSW LTD
Sydney, NSWCertificate III of Design Studies -
Canberra Institute of Tech
Canberra, ACTCourse in Home Sustainability Assessment - Housing
Housing ACT
Canberra, ACTSkills
- Microsoft Office Suite
- Problem solving and conflict resolution
- Effective communication
- Sales strategies
- Energy efficiency
- Product knowledge
- Merchandising techniques
- Online sales proficiency
- Freight planning
- Marketing fundamentals
- Warehouse layout design
Accomplishments
- Five star service award, David Jones, Australia
- Merit Pin Award Recipient, David Jones, Australia. Highest product sales in ACT.
References
- John Boer, 21 Valentino Dr., Croydon, VIC, 3136, (03) 97233072, 0429540400
- Kate Cvetanovski, Executive Director, Community Services, Northside Community Service, 2 Rosevear Place, Dickson, ACT, 2602, (02) 6163 0418
Industry Skills
- Microsoft Office
- Photoshop
- Communication Skills
- Sales
- Energy Efficiency Officer
- Logistics Management
- Product Knowledge
- Merchandising
- Microsoft Word
- Online Sales
- Marketing
Affiliations
- Mixed Martial Arts (MMA)
- Art and Design
References
References available upon request.
Timeline
Warehouse Manager
John Alan Betta Home Living
01.2014 - Current
Tenancy Coordinator and Accredited Energy Efficiency Officer
Northside Community Service
01.2008 - 01.2014
Sales Assistant
Myer
01.2007 - 01.2008
Department Supervisor
David Jones
01.2006 - 01.2007
Assistant Property Manager
Richard Luton Properties
01.2005 - 01.2006
Certificate IV of Agents Representative - Real Estate
Box Hill Institute of TAFE
Advanced Diploma of Business - Human Resources
Canberra Institute of Tech
Diploma of Management -
Canberra Institute of Tech
Course in Property Practice - Real Estate
REI NSW LTD
Certificate III of Design Studies -
Canberra Institute of Tech
Course in Home Sustainability Assessment - Housing
Housing ACT