Alan Perry
Bullengarook,VIC
Summary
Accomplished operations manager with expertise in collision repair and customer relationship management, honed at Gisborne Collision Center. Proven track record in team supervision and risk assessment, driving customer satisfaction and loyalty. Skilled in mechanical work and effective communication, consistently exceeding expectations and optimizing workflows. Successfully managed teams of up to 10, enhancing service quality and efficiency.
Overview
48
48
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Private Restoration Work
Private
Bullengarook, VIC
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by implementing creative solutions to challenges.
- Identified needs of customers promptly and efficiently.
- Delivered attentive service to customers through face-to-face interactions and phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Owner/Director of Operations
Gisborne Collision Center
Gisborne, VIC
01.2000 - 01.2023
- Managed daily operations of collision repair and auto body services.
- Managed daily operations to ensure smooth workflow and optimal resource allocation.
- Supervised a team of technicians in performing repairs and refinishing tasks.
- Trained new employees on repair techniques and shop procedures.
- Ensured compliance with safety regulations and industry standards for repairs.
- Implemented efficient workflows to optimize repair timelines and resource allocation.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed customer relationships to enhance service satisfaction and retention.
- I did the paint area prepared surfaces by sanding and cleaning to ensure smooth paint application.
- Mixed paints and coatings according to specifications for optimal color matching.
- Applied primer and paint using brushes, rollers, and spray equipment efficiently.
- Collaborated with clients to understand their vision and provide color consultations.
- Inspected completed work for quality, correcting any imperfections before final approval.
- Did all the repairing and mechanical area too.
- Had Staff up to 7-10 people.
Loss Assesor
RACV
Melbourne, VIC
01.1996 - 01.2000
- Evaluated member claims to determine eligibility and compliance with policies.
- Conducted thorough assessments of risk factors for policy underwriting decisions.
- Reviewed and analyzed documentation to ensure accuracy and completeness of claims submissions.
- Resolved member inquiries regarding assessment results and policy details effectively.
- Conducted assessments and interviews with clients to determine eligibility for services.
- Maintained detailed records of assessments in compliance with regulatory standards and company policies.
- Maintained accurate records of all assessment activities, including participant information, test scores and session notes.
- Analyzed data collected from assessments and developed individualized service plans based on client needs.
- Provided expert advice on insurance products and services to enhance member understanding.
- Provided technical assistance to other assessors in the organization regarding best practices in assessment procedures.
- Performed quality assurance reviews on completed assessments prior to submission.
- Was 2 years on Road assessing.
- Was 2 years in office.
- Used strong research skills to improve understanding of local areas and properties.
- Reviewed existing policies, procedures and protocols related to assessment processes and made recommendations for improvement as needed.
Owner/Director of Operations
Longmore Body Works
Sunshine, VIC
01.1986 - 01.1996
Apprentice/Tradesman
Bruce Sutherland Body Works
Reservoir , VIC
01.1978 - 01.1986
- Assisted skilled technicians in vehicle repairs and restorations.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Collaborated with team members on complex repair projects.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Learned about different vehicle models and their specific repair needs.
- Shadowed experienced workers to understand best practices in auto body work.
- Followed safety protocols to ensure a safe working environment.
- Maintained organization, cleanliness, and safety in work areas.
- Maintained a clean and organized workspace for safety and efficiency.
- Worked closely with mentors to understand project objectives.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Helped inventory tools and supplies for workshop operations.
- Operated hand tools and equipment to support repair tasks.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
Education
Apprenticeship - Panel Beater
Batman Trade School
01.1978 - 01.1986
Pakenham High School
Pakenham, VICSkills
- Collision repair
- Customer relationship management
- Team supervision
- Operations management
- Risk assessment
- Effective communication
- Problem solving
- Attention to detail
- Relationship building
- Painter (bodywork’s)
- Mechanical
- Drive and Operate different type of Trucks and machinery like 10 Tonne Caterpillar Excavator, 1840 Skid Steer, Tip Truck only 4 Tonner, John Deere Tracks
- Handled many Chain Caw and other hand tools
Certification
- Justice of the Peace 11574.
- Bail Justice out of Courts 2122.
Timeline
Private Restoration Work
Private
01.2023 - Current
Owner/Director of Operations
Gisborne Collision Center
01.2000 - 01.2023
Loss Assesor
RACV
01.1996 - 01.2000
Owner/Director of Operations
Longmore Body Works
01.1986 - 01.1996
Apprentice/Tradesman
Bruce Sutherland Body Works
01.1978 - 01.1986
Apprenticeship - Panel Beater
Batman Trade School
01.1978 - 01.1986
Pakenham High School