Alan Swinton
Bexley North,NSW
Summary
Motivated Trainer eager to help all employees with knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 130 classroom students passed this year and supporting 30 Cert III students throughout N.S.W and ACT highlight experience and superior planning and time management abilities. Winner of peer voted awards for exceeding in the workplace.
Overview
10
10
years of professional experience
Work History
Trainer and Assessor NSW/ACT
Pedal Group
07.2021 - Current
- Coached new hires through cert 3 from enrollment, through to completion resulting in stronger staff development, increased productivity and higher staff retention
- Monitored and reported trainee progress, to shareholders, State, area leaders and line managers
- Trained over 130 students successfully through five different teaching programs
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviours throughout training process.
- Designed and delivered instructional presentations focusing on up skilling both efficiency and safety.
- Developed effective training delivered to internationally recognised standard
- Educated wide range of clients on proper use of products and systems.
- Developed individualized training plans to achieve staff readiness.
- Delivered training in multiple states, gaining expansive feedback to improve quality of training provided
Velo Area Leader NSW/ACT
Pedal Group/ 99 Bikes
07.2020 - 07.2021
- Identified and removed obstacles in delivering workshop success, supporting individual staff and stores through direct partnerships with sales area leader and company leadership.
- Monitored stock holding and standards of retail outlets, supporting unique brand identity while upholding corporate standards.
- Supported management in handling new consultant hiring and providing individuals with on the job training, building valuable connections with stores and staff relaying feedback to company leadership.
- Engaged in further coaching consultants in upholding company values and supporting individualized learning experience.
- Through targeted training was able to improve workshop profits by an average of 15% state wide
- Traveling interstate to provide support to regional outlets
Workshop Manager
99 Bikes
06.2019 - 07.2020
- Identified areas in need of improvement and developed plans with management to correct problems.
- Purchased and oversaw inventory of supplies, tools and equipment whilst working to a budget
- Working with stakeholders to update policies to reflect changing demands and improve performance, quality and efficiency of workshop operations..
- Provided leadership, guidance and training to staff members, that allowed the workshop to become one of the highest profit making workshops in the state
- Established and maintained relationships with key stakeholders.
- Developed and implemented training programs for staff.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Awarded the yellow jersey award fastest time in company history. Yellow jersey is the highest accolade that 99 Bikes award staff and is awarded by showing best business acumen, performing to the highest level consistently and hitting pre set sales targets
Workshop Manager
The Rolling Fix
06.2017 - 07.2019
- Serviced, maintained and repaired bicycles at clients homes or work with focus on efficiency, quality and safety.
- Specialised in individualised servicing requirements for clients
- Handled estimation of parts, bike and component repairs and replacements.
- Coordinated pop up ride to work workshops, dealing with up to 50 clients in single day, demonstrating key administration skills in alignment with company guidelines and individual needs.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Workshop Manager
Atelier De Velo
09.2014 - 06.2017
- Maintained workshop activities in line with budget requirements.
- Handled customer enquiries, both phone, email and in person
- Implemented training programs for staff to improve efficiency in the workplace and increasing workshop profit by 15%
- Purchased and oversaw inventory of supplies, tools and equipment.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Implemented strategies to increase public awareness of store via community rides
- Provided leadership, guidance and support to staff members.
- Monitored feedback of performance and outcomes for successful customer experience and via this Identified areas in need of improvement and developed plans to correct problems.
Education
Business School
Skills
- Course Development
- Student Engagement
- Classroom Oversight
- New Hire Training
- Training Material Updates
- Creative Problem-Solving
- Interpersonal Communication
- Course Planning
- Student Rapport
- Planning and Coordination
- Lesson Plan Development
Timeline
Trainer and Assessor NSW/ACT
Pedal Group
07.2021 - Current
Velo Area Leader NSW/ACT
Pedal Group/ 99 Bikes
07.2020 - 07.2021
Workshop Manager
99 Bikes
06.2019 - 07.2020
Workshop Manager
The Rolling Fix
06.2017 - 07.2019
Workshop Manager
Atelier De Velo
09.2014 - 06.2017
Business School
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