Alan Thomasson
Bannockburn
Summary
Dynamic manager with a proven track record at Ultra Tune, excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and staff training, achieving increased customer satisfaction. Skilled in budget control and performance management, fostering a high-performing environment that maximizes productivity and engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manager
Ultra Tune
06.2021 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Mechanic
Ultra Tune
01.2016 - 05.2021
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
No Degree - Fitter Turner And Vehicle Mechanic
MTAQ
Mt Gravatt11-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Customer relationship management (CRM)
- Performance management
- Staff development
- Sales techniques
- Policy implementation
- Conflict resolution
- Operations management
- Documentation and reporting
- Sales management
- Performance evaluations
- Budget control
- Business development
- Marketing
- Business administration
- Coaching and mentoring
- Clear communication
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Attention to detail
- Excellent communication
- Organizational skills
Timeline
Manager
Ultra Tune
06.2021 - 02.2025
Mechanic
Ultra Tune
01.2016 - 05.2021
No Degree - Fitter Turner And Vehicle Mechanic
MTAQ
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