Alan Walker
Perth,WA
Summary
Effective Client Service Manager with 13 years experience in the Trade Credit Insurance industry. Proven leadership skills and a demonstrated passion for applying best practices to drive results.
Dedicated to assisting colleagues by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high levels of customer satisfaction. Providing product and service information, and resolving any emerging problems clients might face with accuracy and efficiency.
Collaborative team member with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships.
Overview
35
35
years of professional experience
Work History
Rideshare Driver
Uber
07.2021 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Client Service Manager
National Credit Insurance (Brokers) Pty Ltd
07.2008 - 06.2021
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Successfully resolved escalated client issues, restoring trust and safeguarding the companies reputation.
- Conducted regular client reviews to identify areas of improvement, leading to enhanced service offerings.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Mentored junior staff members for career growth opportunities within the organization.
- Took ownership of customer issues and followed problems through to resolution.
- Negotiated with insurers on policy renewal
- Assisted clients to complete claims
Sales Associate
Clive Peeters
12.2006 - 06.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service and providing a welcoming store environment.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Brown Goods Manager
The Good Guys
11.2004 - 11.2006
- Achieved departmental goals by developing and executing strategic promotions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
White Goods Manager
John Klose Retravision
09.2003 - 11.2006
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved sales KPI's
- Launched new products.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with suppliers.
- Mentored team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Evening Supervisor
Wilkinson Home & Garden
08.2002 - 03.2003
- Enhanced team productivity by implementing effective scheduling and task delegation strategies.
- Ensured smooth operations during evening shifts by overseeing staff performance and addressing issues promptly.
- Maintained a safe and clean working environment for staff and customers through regular inspections and adherence to company policies.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in operations and customer experience.
- Reduced inventory discrepancies through diligent record-keeping, accurate ordering processes, and proactive communication with vendors.
- Trained new hires on company policies, job responsibilities, and best practices for maintaining a high-performance work environment.
- Mitigated conflicts among staff members by mediating disputes fairly and effectively enforcing workplace conduct standards when necessary.
- Assisted upper management in devising long-term strategic goals based on analysis of evening shift performance.
- Adapted to various challenges during evening shifts, such as staffing shortages or equipment malfunctions, swiftly addressing issues and minimizing disruptions in service.
Section Leader
Wilkinson Home & Garden
06.1999 - 08.2002
Section Leader
Wilkinson Home & Garden
09.1996 - 08.1999
- Enhanced team productivity by implementing efficient processes and procedures.
- Improved overall team performance with regular coaching, feedback, and mentoring sessions.
- Developed strong relationships with management to ensure effective communication and collaboration.
- Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
- Managed my department to ensure sufficient levels of stock were on display at all times.
Night Shift Console Operator
Mobil
06.1995 - 08.1995
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Observed and reported suspicious activities and persons.
- Responsible for restocking the store and cleaning the forecourt.
Sales Assistant
Mr Liquidator
10.1994 - 03.1995
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Section Leader
Wilkinson Home & Garden
09.1991 - 03.1995
- Enhanced team productivity by implementing efficient processes and procedures.
- Improved overall team performance with regular coaching, feedback, and mentoring sessions.
- Developed strong relationships with management to ensure effective communication and collaboration.
- Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
- Managed my department to ensure sufficient levels of stock were on display at all times.
Sales Assistant
Poundstretcher
09.1988 - 08.1991
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
Diploma of Business
Moreton Institute of Tafe
Victoria Point, QLD11.2003
Computer Literacy And Information Technology
Middlesbrough College
Middlesbrough UK05.1997
Graduated High School (Grade 12 Equivalent)
Kings Manor Senior School
Middlesbrough UK05.1988
Skills
- Customer Engagement
- Good time management
- Effective problem solver
- Friendly
- Policy Implementation
- Verbal and Written Communication
Timeline
Rideshare Driver
Uber
07.2021 - Current
Client Service Manager
National Credit Insurance (Brokers) Pty Ltd
07.2008 - 06.2021
Sales Associate
Clive Peeters
12.2006 - 06.2008
Brown Goods Manager
The Good Guys
11.2004 - 11.2006
White Goods Manager
John Klose Retravision
09.2003 - 11.2006
Evening Supervisor
Wilkinson Home & Garden
08.2002 - 03.2003
Section Leader
Wilkinson Home & Garden
06.1999 - 08.2002
Section Leader
Wilkinson Home & Garden
09.1996 - 08.1999
Night Shift Console Operator
Mobil
06.1995 - 08.1995
Sales Assistant
Mr Liquidator
10.1994 - 03.1995
Section Leader
Wilkinson Home & Garden
09.1991 - 03.1995
Sales Assistant
Poundstretcher
09.1988 - 08.1991
Diploma of Business
Moreton Institute of Tafe
Computer Literacy And Information Technology
Middlesbrough College
Graduated High School (Grade 12 Equivalent)
Kings Manor Senior School
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