Summary
Overview
Work History
Education
Skills
Traveling, Tennis, yoga, cooking for friends
Timeline
Generic

Alana Acton

Williamstown,VIC

Summary

An experienced sales representative with over 20 years' experience across retail and customer service industries with a strong track record in selling, cross-selling and upselling to achieve sales targets and KPIs. This is coupled with excellent communication skills to build and maintain customer relationships, administrative capability, an eye for detail and a focus on continuous improvement. Ability to work effectively, both independently and as a member of a team.

Overview

28
28
years of professional experience

Work History

Business Partner

Bread Haus
12.2022 - Current
  • Setting and achieving sales targets across businesses
  • Payroll via Xero software
  • Stock control including wholesale purchasing and budget management
  • Staff training and mentoring
  • Merchandising and displays
  • Brand marketing in-store promotional activities, social media updates
  • Bookkeeping
  • Have stepped back from business with great team of senior staff supporting management.
  • Bake artisan breads.

    CONTACT PROFILE
    0407 701 127
    Alanaacton@gmail.com
    12 Courtis Street
    Williamstown VIC 3016

    PROFESSIONAL EXPERIENCE CERTIFICATES
    An experienced sales representative with over 20 years’
    experience across retail and customer service industries
    with a strong track record in selling, cross-selling and
    upselling to achieve sales targets and KPIs. This is coupled
    with excellent communication skills to build and maintain
    customer relationships, administrative capability, an eye for
    detail and a focus on continuous improvement. Ability to
    work effectively, both independently and as a member of a
    team.

    Food Handling Certificate
    First Aid Certificate

    Customer Sales and Service Consultant
    Winning Appliances Richmond / 2019-2020
     Providing a bespoke brand experience for all stakeholders
     Delivering professional consultations and liaison
     Preparation of sales quotes, follow-up on pre/post
    purchase related enquiries
     Contributing to product presentations
     Online sales enquiry management
     Supporting the whole team to promote the brand’s profile
    Key Achievements:
     Training and Product Knowledge:3-day intensive induction
    training in Sydney. Daily Stand Up training, product
    knowledge and promotions along with learning on the job
     Sales: Regularly exceeded monthly budget - individually
    and collectively
     Measured outcome: returning retail and commercial
    customers, customer feedback of exceptional service
    2019 - 2020

    REFEREES
    Available upon request

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    Alana Acton

    CONTACT
    0407 701 127
    Alanaacton@gmail.com
    12 Courtis Street
    Williamstown VIC 3016

    KEY SKILLS

    Team Leadership

    Customer Sales & Service
    Interpersonal Skills

    Computer Skills

    Administration & Organisation

     Setting and achieving sales targets across businesses
     Management of 40+ employees and rostering via Deputy
    software
     Payroll via Xero software
     Stock control including wholesale purchasing and budget
    management
     Staff training and mentoring
     Merchandising and displays
     Brand marketing, in-store promotional activities, social
    media updates
     Bookkeeping
     Have stepped back from the business with a great team of
    senior staff supporting management.
    Business Owner/Franchisee
    Bakers Delight / 3 Melbourne stores / 1995 - 2019
    1995 - 2019
    Customer Sales and Service Consultant
    E & S Trading / 2018 - 2019
     Providing a bespoke brand experience for all stakeholders
     Delivering professional consultations and liaison
     Preparation of sales quotes, follow-up on pre/post
    purchase related enquiries
     Contributing to product presentations
     Supporting the whole team to promote the brand’s profile
    Key Achievements:
     Training and Product Knowledge: Intense 12-week
    training, continuous weekly training and updates, product
    knowledge and promotions along with learning on the job
     Sales: Regularly exceeded monthly budget - individually
    and collectively.
     Measured outcome: returning retail and commercial
    customers, customer feedback of exceptional service

Sales Assistant

Love It Design
12.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Business Owner/Franchisee

Bakers Delight
03.1995 - 09.2022
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Management of 40+ staff employee and rostering via Deputy software
  • Staff training and mentoring
  • Merchandising and displays
  • Brand marketing, in-store promotional activities, social media updates
  • Bookkeeping
  • Have stepped back from the business with a great team of senior staff supporting management

Customer Sales and Service Consultant

E & S Trading
01.2018 - 01.2019
  • Providing bespoke brand experience for all stakeholders
  • Delivering professional consultations and liaison
  • Preparation of sales quotes, follow-up on pre/post purchase related enquiries
  • Contributing to product presentations
  • Supporting whole team to promote brand's profile.
  • Key Achievements:
  • Training and Product Knowledge: Intense 12-week training, continuous weekly training and updates, product knowledge and promotions along with learning on job
  • Sales: Regularly exceeded monthly budget - individually and collectively
  • Measured outcome: returning retail and commercial customers, customer feedback of exceptional service.

Education

No Degree - Retail Management

Work Place Training Strategies
Brighton East, VIC
2022

Skills

  • Interpersonal Skills
  • Team Leadership
  • Customer Sales & Service
  • Computer Skills
  • Administration & Organisation

Traveling, Tennis, yoga, cooking for friends

I am a very sociable person who loves to travel and plan a holiday. I like to keep busy and do some sort of exercise every day even going for a walk . I get a lot of enjoyment cooking for friends and family and love a challenge of trying a new recipe .

Timeline

Business Partner

Bread Haus
12.2022 - Current

Sales Assistant

Love It Design
12.2020 - Current

Customer Sales and Service Consultant

E & S Trading
01.2018 - 01.2019

Business Owner/Franchisee

Bakers Delight
03.1995 - 09.2022

No Degree - Retail Management

Work Place Training Strategies

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Alana Acton