Alana Ashby

• Created effective business plans to focus strategic decisions on long-term objectives.
• Developed key performance indicators to measure effectiveness of operational processes.
• Monitored progress by establishing plans, budgets and measuring results.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Measured and reviewed performance via KPIs and metrics.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Collaborated with team leaders on quality audits.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Developed and implemented operational procedures to ensure quality standards are met.
• Conducted comprehensive cost assessments for budgeting needs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities and adherence to standards.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Ensured workforce alignment with dynamic client expectations.
• Maintained updated knowledge through continuing education and advanced training.
• Monitored and reinforced operational guidelines in line with regulatory standards.
• Recruited, hired and trained staff on application of projects, customer relations, and customer service.
• Led multifaceted teams to achieve deadlines.
• Collaborated effectively with a diverse team to meet objectives.

• Developed contract templates and processes to streamline contracting procedures.
• Prepared reports summarizing key metrics related to contracted services, goods received, delivered over time periods specified by stakeholders.
• Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
• Collaborated with internal teams to identify potential risks associated with contract terms.
• Monitored contractual performance to ensure timely completion of deliverables.
• Audited existing contracts for completeness and accuracy prior to signing or renewing them.
• Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
• Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
• Participated in meetings with senior-level executives regarding strategic initiatives involving contracted services or goods delivery timelines, quantities.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Acted as a liaison between internal departments and external suppliers and vendors when necessary during negotiations or other contractual matters requiring input from both sides.
• Negotiated and drafted contracts, reviewed legal documents, and ensured compliance with organizational standards.
• Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
• Maintained accurate records of all contracts in the organization's database system.
• Provided guidance on contractual matters such as dispute resolution, termination clauses.
• Ensured all changes to existing contracts were documented and approved in accordance with established policies.
• Evaluated vendor proposals against criteria specified in Request For Proposals.
• Recognized by management for providing exceptional customer service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Acting Manager, Planning & Programs when required

• Facilitated team meetings and workshops to foster collaboration and share best practices.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Proposed or approved modifications to project plans.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Created and managed budgets for travel, training, and team-building activities.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Ensured compliance with regulatory requirements and industry standards.
• Coached, mentored and trained team members in order to improve their job performance.
• Assigned work and monitored performance of project personnel.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Implemented process improvements, resulting an increase in operational efficiency.
• Produced thorough, accurate and timely reports of project activities.
• Sought out and evaluated vendors, negotiated prices and completed contracts.
• Negotiated contracts with suppliers and customers to ensure the best terms for the company.
• Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
• Managed vendor relationships by ensuring timely payments and resolving any payment disputes.
• Conducted market research to identify potential new suppliers and products.
• Monitored changes in relevant legislation and assessed their impact on existing agreements.
• Provided guidance to other departments regarding the interpretation of contractual terms and conditions.
• Created templates for new contracts based on standard industry practices.
• Conducted regular reviews of existing contracts to identify areas for improvement or renegotiation.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Developed and implemented project plans, budgets and timelines.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.

• Collaborated with other departments to obtain information necessary for contract review.
• Evaluated processes used by other states when issuing licenses and made recommendations based on those findings.
• Performed periodic reviews of existing licenses to ensure ongoing compliance with applicable laws and regulations.
• Prepared detailed documentation of license application decisions and maintained records of all licensing activities.
• Assessed potential risks associated with granting or denying a license and recommended appropriate action.
• Stayed abreast of applicable laws and state or federal regulation to report violations.
• Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
• Created and managed action plans to mitigate audit discoveries and compliance concerns.
• Conducted regular internal audits to ensure compliance with established standards.
• Partnered with team members to implement service initiatives and achieve team objectives.
• Maintained detailed records on all cases involving child safety issues.
• Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
• Performed regular security checks of the premises to ensure safety and compliance with regulations.
• Ensured compliance with all local, state, and federal regulations regarding child welfare and safety.

• Maintained accurate documentation related to case management activities and provided reports when necessary.
• Ensured compliance with all applicable laws, regulations and professional standards.
• Coordinated emergency response teams during drills or actual events such as fires, chemical spills.
• Educated staff members on proper use of personal protective equipment.
• Consulted with medical professionals regarding employee injuries sustained while on duty.
• Documented all safety-related issues within the organization's database system.
• Served as liaison between management team and outside regulatory agencies when necessary.
• Resolved conflicts between employees in a professional manner.
• Completed day-to-day duties accurately and efficiently.
• Participated in regular drills and exercises to test preparedness levels of personnel.
• Led meetings between senior leadership teams after major incidents in order to review response efforts and discuss lessons learned.
• Maintained up-to-date records of all emergency contacts and their contact information.
• Stayed up to date on federal, state and local regulations governing emergency response plans.
• Established relationships with external agencies such as law enforcement, fire departments, hospitals in order to facilitate effective collaboration during an emergency event.
• Actively monitored current events both locally and globally which could potentially impact operations at the organization.
• Updated emergency preparedness resource materials plan to comply with federal and state regulations.
• Completed routine maintenance and repair.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Long term employee with Queensland Government including:

• Supports Facilitator – Community and Specialist Team
• Financial Administration Officer – Business Support unit
• Administrator - Family Support Program
• Resource & Payroll Officer (Rostering & Payroll)
• Direct Services Support Officer (On-call Team Leader)
• Residential Care Officer (Disability Support Worker)