Alana Ball
Harrington Park,NSW
Summary
Detail-oriented team player with time management skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Work Placement - Student Cert II Animal Care
RSPCA
Unanderra, NSW
- Skilled at working independently and collaboratively in a team environment.
- Working in adoption Cats and Dogs; Feeding and cleaning, providing enrichments for them.
- Working in Pocket Pets; Feeding and Cleaning, providing enrichment for them.
- Working in cat lodge; administering medication, weighing cats/kittens, feeding and cleaning.
Food and Beverage Attendant
Gregory Hills Hotel
Gregory Hills, NSW
01.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Team Member
Boost Juice
Macarthur Square , NSW
11.2021 - 09.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Retail Sales Assistant
Cash Converters
Campbelltown, NSW
02.2019 - 09.2022
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Approached browsing customers to initiate conversations to determine buying preferences.
Online Personal Shopper
Coles Supermarket
Revesby, NSW
05.2021 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Team Member
Boost Juice
Miranda , NSW
11.2019 - 11.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Aquinas Catholic College
Menai 2022
Skills
- Locating Merchandise
- Teamwork and Collaboration
- Customer Service
- Reliable
- Professional
- Accurate Money Handling
- Online Systems
- Prioritising Orders
- Providing Feedback
- Verbal and Written Communication
- Upbeat and Outgoing Attitude
- Team Goals
- Cross-Training Capabilities
- Quality Assurance
Certification
- Certificate II in Hospitality
- Certificate II in Business Services
- Currently studying Certificate II in Animal Care with the RSPCA.
Timeline
Food and Beverage Attendant
Gregory Hills Hotel
01.2023 - Current
Team Member
Boost Juice
11.2021 - 09.2023
Online Personal Shopper
Coles Supermarket
05.2021 - 11.2021
Team Member
Boost Juice
11.2019 - 11.2021
Retail Sales Assistant
Cash Converters
02.2019 - 09.2022
Work Placement - Student Cert II Animal Care
RSPCA
High School Diploma -
Aquinas Catholic College