Alana Budd
Kalgoorlie,WA
Summary
Highly organised and adaptable administration professional with over 18 years' experience across administration, customer service and business operations, including more than five years successfully owning and managing a small business. Skilled in scheduling, documentation, financial administration, inventory management and stakeholder communication, with strong proficiency in Microsoft Office, Xero and business systems. Recognised for attention to detail, reliability and the ability to quickly learn new systems while delivering accurate, efficient and professional support in fast-paced environments.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work history
Owner/Operator
Integrity Hair Dezign
Kalgoorlie, WA
07.2020 - 10.2025
- Achieved 60% client retention growth through targeted marketing strategies for salon services.
- Maintained accurate financial record using Xero, ensuring timely invoicing, payroll and account reconciliation.
- Raised service quality by supervising training; mentored staff, creating collaborative and professional workplace.
- Strengthen client trust by upholding high salon cleanliness standards consistently.
- Boosted productivity by conducting performance reviews aligned to efficiency goals.
- Supported repeat business and satisfaction through proactive client relationship building.
- Enhanced day-to-day performance by leading team meetings that lift morale.
- Improved staff retention and engagement through leadership that fosters positivity.
- Sustained reliable service delivery by maintaining equipment and salon facilities.
- Built profitable salon business through strong entrepreneurial decision-making and judgement.
- Improved staff growth by delivering annual performance reviews with constructive feedback.
Hairdresser
Maritana Hair and Beauty Salon
Kalgoorlie, WA
11.2006 - 06.2020
- Managed daily client volumes by coordinating enquiries to meet service expectations.
- Resolved customer enquiries by applying efficient solutions and maintaining positive outcomes.
- Managed reception duties by answering calls, scheduling appointments, and recording client details.
- Upheld health and safety standards by keeping work areas clean and hygienic.
- Coordinated with colleagues to maintain smooth, efficient salon operations.
- Oversaw inventory management by receiving stock and processing deliveries accurately.
- Accounted for cash and EFTPOS transactions by balancing registers and completing banking.
- Developed product and service knowledge by attending education sessions regularly.
2IC Manager
Prouds
Kalgoorlie, WA
03.2009 - 08.2009
- Oversaw daily operations ensuring adherence to company policies and standards.
- Streamlined inventory management processes using tracking software for accuracy.
- Delivered timely department operations by managing daily activities aligned to deadlines.
- Resolved customer complaints promptly with accurate, empathetic communication throughout each case.
- Provided training and guidance to new employees.
- Completed thorough opening, closing, finalising tills and eftpos, secured Jewellery into safe and shift change functions to maintain operational standards each day.
Sales assistant
Dusk
Kalgoorlie, WA
07.2010 - 11.2010
- Assisted customers with product selection and inquiries.
- Maintained organized sales floor displays, tracking inventory levels for accuracy..
- Processed transactions accurately using point-of-sale systems.
- Supported promotional events by setting up displays and materials.
- Handled customer returns and exchanges efficiently and professionally.
- Maintained sales floor cleanliness across entire area during operating hours.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Housekeeping Cleaner
Quality Inn Railway
Kalgoorlie, Western Australia
06.2008 - 08.2008
- Cleaned guest rooms and common areas to maintain high cleanliness standards.
- Replenished supplies, including toiletries and linens, in assigned areas.
- Followed safety protocols while using cleaning chemicals and equipment.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Ensured compliance with health regulations during cleaning procedures.
- Maintain inventory levels for cleaning supplies across facility operations daily.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
Education
Cert III Hairdressing - Hairdressing Trade Qualification
Central Regional TAFE
Kalgoorlie, WA 08.2005 - 12.2008
Year 10
Eastern Goldfields Senior High School
Kalgoorlie, WA 02.2004 - 12.2004
Skills
Inventory management
Financial management
Business operations management
Marketing strategy
Customer relationship management
Service quality enhancement
Documentation and reporting
Project execution
Microsoft Word, Excel and Outlook
Time management
Organisational efficiency
Strong work ethic
Accomplishments
KBCCI Goldfields Business Awards
2021
Finalist in 2021 KBCCI Business Awards - Start Up Business
KBCCI Goldfields Business Awards
2022
Finalist in 2022 KBCCI Business Awards - Nominee 2-4 Employees
References
References available upon request.
Timeline
Owner/Operator
Integrity Hair Dezign
07.2020 - 10.2025
Sales assistant
Dusk
07.2010 - 11.2010
2IC Manager
Prouds
03.2009 - 08.2009
Housekeeping Cleaner
Quality Inn Railway
06.2008 - 08.2008
Hairdresser
Maritana Hair and Beauty Salon
11.2006 - 06.2020
Cert III Hairdressing - Hairdressing Trade Qualification
Central Regional TAFE
08.2005 - 12.2008
Year 10
Eastern Goldfields Senior High School
02.2004 - 12.2004