Alana Bulic
Melbourne,VIC
Summary
A recent graduate with a Bachelor’s degree in Criminology and Psychology, seeking a position where I can apply my academic knowledge and skills in criminological theory, criminal justice systems, and psychological principles to contribute to research, public safety, or social services. Eager to help individuals and communities through analytical thinking, problem-solving, and a strong understanding of human behavior
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trade Marketing Representative
British American Tobacco
10.2022 - 04.2023
- Negotiated terms of agreements with vendors on behalf of the organization.
- Resolved customer complaints related to trade promotions or product issues.
- Analyzed pricing trends to ensure competitive positioning within the marketplace.
- Reviewed contracts from suppliers prior to signing off on them.
- Developed and implemented promotional strategies for retail stores.
- Monitored sales performance of assigned product categories in each store.
Online Manager
Coles
09.2021 - 10.2022
- Monitored website analytics to identify trends and areas of improvement.
- Resolved customer service inquiries related to online purchases or account management issues.
- Identified needs of customers promptly and efficiently.
Payroll and Admin Manager
Coles
01.2020 - 09.2021
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored department budgets by tracking expenses against allocated funds.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Developed administrative team to support corporate growth and objectives.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Managed payroll processing and employee scheduling activities.
- Scheduled staff shifts and managed payroll processing.
- Processed payroll transactions including timesheets, garnishments, benefit deductions and other payroll changes using ADP software system.
Education
Bachelor of Criminology and Psychology
RMIT University
Melbourne, VIC07-2022
Skills
- Criminal Justice Knowledge: Understanding of criminal laws, theories of criminology, and the justice system
- Psychological Assessment: Knowledge of psychological evaluation techniques and tools
- Research & Data Analysis: Skilled in data collection, analysis, and reporting
- Communication: Strong written and verbal communication skills; experience in delivering presentations
- Critical Thinking & Problem-Solving: Ability to analyze complex situations, think critically, and offer solutions
- Empathy & Conflict Resolution: Strong interpersonal skills with experience working with diverse populations
- Technology Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), SPSS, Google Suite
Certification
- Start Training RIIWHS205E and RIIWHS302E Control Traffic with a Stop-Slow Bat and Implement Traffic Management plans (20th Feb 2025)
- Certificate II in Business
- RSA certificate
Timeline
Trade Marketing Representative
British American Tobacco
10.2022 - 04.2023
Online Manager
Coles
09.2021 - 10.2022
Payroll and Admin Manager
Coles
01.2020 - 09.2021
Bachelor of Criminology and Psychology
RMIT University
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