Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Alana Cameron

Redbank,QLD

Summary

Passionate, proactive, and respectful center manager seeking a new opportunity within a Early Learning CSO role to share my skills and talents while working with a company that values respect, solid communication, and finding joy in each day. A reliable manager who consistently demonstrates a high level of ownership and initiative, always striving to go above and beyond. Excels in deadline-driven environments, effectively managing goals and team development. Proven ability to drive operational efficiency and provide strong team leadership. Expertise in improving service delivery and operational workflows. Highly collaborative and reliable, seamlessly adapting to changing needs. Possesses strong conflict resolution skills and the ability to motivate teams.

Overview

23
23
years of professional experience

Work History

Assistant Centre Manager

Affinity- Papilio Sherwood Early Learning
01.2024 - Current
  • I moved to this role as an off the floor centre support. My role was to assist the centre with quality practices and compliance. For administration purposed with CSO my role name was changed to Assistant Centre Manager.
  • First six months were very focused on establishing a strong foundation for the centre by ensuring compliance with regulations, implementing effective risk management strategies, and streamlining company policies and procedures. This is a critical step in creating a safe and well-organized environment that can then support the deeper, more relational work with educators and children.
  • Quality practices were improved on by supporting with the implementation of new rituals and an authentic quality improvement plan that the team were able to connect with.
  • Designed team meetings with a focus on empowering educators to develop a deeper understanding of their relationships with children and how to view behaviour as an unmet need. This approach is both insightful and impactful, as it shifts the perspective of behaviour from something negative or disruptive to an opportunity for growth and understanding.
  • Streamlined daily operations for increased efficiency by implementing new organizational strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • I went on Maternity leave from June 7th 2024 and returned on January 14th 2025 and I have returned to my previous position with the addition of supporting other centres in our area to support with quality practice and compliance.


Centre Manger

Affinity Education
09.2018 - 01.2024
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Created training modules and documentation to train staff.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.

Centre Manager, Educator

Goodstart Early Learning
04.2002 - 09.2018
  • During my time at Goodstart I was an educator before making my way up to a centre manager position at the Wavell Heights Centre.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Built relationships with families and children.


Education

Diploma of Children's Serives - Early Childhood Education and Care

Goodstart Institute
04.2009

Skills

  • Team Skill Enhancement
  • Project Coordination
  • Conflict Resolution Expertise
  • Staffing Optimization
  • Decisive Problem-Solving in High-Pressure Situations
  • Conflict Negotiation
  • Process Optimization
  • Long-Term Planning
  • Customer Engagement Strategies
  • Prioritization and Scheduling
  • Operational Management
  • Critical Decision-Making
  • Team Leadership
  • Effective Task Prioritization
  • Collaborative Leadership
  • Documentation Proficiency
  • Clear and Concise Communicator
  • Strategic Goal Setting
  • Employee Development Coaching
  • Performance Evaluation
  • Team Development Skills
  • Compliance Audit Coordination

Education and Training

Corpus Christie College Nundah- 2001

Highest level: Year 12



References

Hayley Le

Centre Manager- Capestone Early Learning

0411 227 616


Ashleigh Everson

Previous Development Manager

 0434 248 050 


Michelle Thornton

Centre Manger - Papilio Sherwood

0437 998 869

Timeline

Assistant Centre Manager

Affinity- Papilio Sherwood Early Learning
01.2024 - Current

Centre Manger

Affinity Education
09.2018 - 01.2024

Centre Manager, Educator

Goodstart Early Learning
04.2002 - 09.2018

Diploma of Children's Serives - Early Childhood Education and Care

Goodstart Institute

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