Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alana Cao

Sunshine,VIC

Summary

Friendly Waiter, Barista and Salesperson with strong understanding of hospitality and food and beverage industries. Extensive Knowledgeable about different types of brews and cuisine. Dedicated to delivering positive customer experience through genuine hospitality. Hardworking employee with customer service, multitasking and time management abilities. Personally, possessing strong work ethic and great flexibility. Remains calm and composed in busy work settings.

Overview

2
2
years of professional experience

Work History

Sale Person

Qbig repair center
Greensborough, VIC
11.2023 - Current
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Provided technical advice to customers regarding device maintenance and usage.
  • Replaced defective components such as batteries, screens, cameras, speakers.
  • Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.

Waitress

Hien Vuong Pho- Restaurant
Footscray, VIC
08.2023 - 01.2024
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.

Barista

santori
Dien Chau, Nghe An
10.2022 - 05.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

High School Diploma -

Nguyen Xuan On
Nghe An
05-2021

Skills

  • Customer Engagement
  • Safe Food Handling
  • Customer Service
  • Order Taking
  • Table setting arrangements
  • Espresso machine operation
  • Beverage Preparation
  • Tea expertise

Languages

Vietnamese
Native/ Bilingual
English
Professional

Timeline

Sale Person

Qbig repair center
11.2023 - Current

Waitress

Hien Vuong Pho- Restaurant
08.2023 - 01.2024

Barista

santori
10.2022 - 05.2023

High School Diploma -

Nguyen Xuan On

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Alana Cao