Alana Carrier
ADELAIDE,SA
Summary
Learning, development and capability specialist with over 10 years' experience in banking and financial services, supported by a Certificate IV in Training and Assessment. Experienced in designing and delivering organisation-wide capability and learning programmes to support workforce performance, organisational change, and business transformation. Key achievements include leading capability and learning initiatives for core banking transformation programs and designing and delivering the implementation of Salesforce CRM across a workforce of approximately 800 employees, supporting successful adoption across multiple business units. Recognised for strong stakeholder engagement, facilitation, governance, and the ability to influence outcomes within complex organisational environments. Demonstrated success partnering with leaders, subject matter experts, and external providers to identify capability requirements, develop learning solutions, and embed sustainable development practices across diverse workforce groups. Proven ability to translate complex business and technical requirements into practical learning pathways, capability frameworks, and development programs to embed learning and support high performing teams.
Overview
11
11
years of professional experience
Work History
Learning & Development Specialist (Substantive position)
Peoples First Bank
04.2021 - Current
- Partner with business leaders and subject matter experts to identify capability requirements and design learning solutions aligned to business priorities and workforce needs.
- Conduct training needs analysis and capability assessments to identify development opportunities and support organisational change initiatives.
- Design, develop, facilitate, and evaluate learning programs across systems, compliance, onboarding, and leadership and professional development.
- Translate complex business and technical requirements into practical learning pathways, training materials, facilitator guides, assessments, and performance support resources.
- Led learning design and implementation activities for major organisational transformation initiatives, including core banking system upgrades and Salesforce implementation.
- Designed and delivered learning solutions supporting approximately 800 employees through enterprise-wide Salesforce adoption across multiple business functions.
- Facilitated workshops, stakeholder consultations, and discovery sessions to gather requirements, validate learning outcomes, and support successful implementation.
- Managed relationships with business stakeholders, project teams, and external providers to ensure learning solutions met operational requirements.
- Supported governance, reporting, evaluation, and continuous improvement of learning programs and capability initiatives.
- Contributed to leadership development, onboarding, compliance learning, and workforce capability programs across the organisation.
- Facilitated engaging classroom, virtual, and seminar-based learning programs for diverse employee groups, adapting delivery approaches to meet learner, operational, and business needs.
- Identified capability requirements across insurance roles, defining the competencies, behaviours, and technical skills required to deliver compliant and customer-focused outcomes. Developed and implemented targeted learning solutions to support capability development and performance.
- Designed and delivered the learning strategy and supporting materials for a core banking system uplift, enabling employees to confidently adopt new systems, processes, and ways of working.
- Worked on successful Salesforce implementation impacting approximately 800 employees, driving successful adoption across multiple business units.
- Consistently achieved strong Net Promoter Score (NPS +90) and participant feedback results across core learning programs, demonstrating the ability to deliver engaging and impactful learning experiences.
Organisational Culture & Capability Specialist (Secondment)
Peoples First Bank
08.2025 - 06.2026
- Partner with senior leaders and stakeholders to design and deliver organisation-wide culture, capability, leadership, and employee experience initiatives aligned to organisational priorities.
- Analysed workforce data, employee feedback, and engagement insights to identify trends, risks, and opportunities to improve organisational culture, capability, and employee experience outcomes.
- Redesigned and implemented the organisation's Emerging Leaders Program, bringing delivery in-house to create a sustainable leadership development experience focused on future capability requirements.
- Created and delivered employee engagement surveys through Culture Amp, including survey design, stakeholder engagement, communications, analysis, reporting, and action planning recommendations.
- Coordinated and supported leadership development initiatives, including a Women in Leadership program, partnering with participants, leaders, and external providers to maximise engagement and development outcomes.
- Developed and facilitated employee engagement, consultation, and feedback workshop activities across diverse stakeholder groups, translating insights into practical recommendations that informed organisational culture, workforce capability, and employee experience initiatives.
- Partnered with employees, leaders, and community stakeholders to support culturally appropriate engagement and consultation activities relating to First Nations initiatives and workforce inclusion programs.
- Managed governance and continuous improvement of employee recognition programs, including committee facilitation, executive reporting, stakeholder engagement, and program evaluation.
- Managed relationships with external providers and internal stakeholders to deliver culture, capability, leadership, and engagement initiatives.
- Redesigned and launched the Emerging Leaders Program, strengthening the organisation's approach to developing future leadership capability.
- Supported organisation-wide employee engagement surveys through Culture Amp, providing actionable insights that informed leadership and workforce initiatives.
- Successfully delivered multiple employee recognition and engagement events for approximately 900 employees across geographically dispersed locations.
Diversity & Inclusion Specialist (Secondment)
Peoples First Bank
11.2024 - 08.2025
- Delivered the organisation's Diversity and Inclusion Strategy, translating strategic priorities into practical initiatives that enhanced workforce inclusion, engagement, and belonging.
- Managed the annual WGEA reporting process, collaborating with business stakeholders to gather and validate workforce data and supporting documentation, providing insights and recommendations, and coordinating executive governance and approval processes to ensure accurate and compliant submission.
- Supported enterprise-wide events and initiatives including Reconciliation Week, NAIDOC Week, Pride Month, International Women's Day, and cultural awareness programs.
- Coordinated the implementation and reporting of the organisation's Reconciliation Action Plan (RAP), partnering with employees, leaders, community representatives, and external stakeholders.
- Developed and delivered inclusion initiatives, awareness campaigns, and capability-building activities for Leaders and Employees that increased understanding of diversity and inclusive behaviours across the organisation.
- Facilitated consultation and engagement activities with employee groups and stakeholders to inform inclusion priorities, identify opportunities, and support sustainable change.
- Analysed workforce diversity data through the Diversity Census to collate employee feedback, and inclusion metrics to identify trends and provide evidence-based recommendations.
- Partnered with external consultants and industry organisations to deliver learning, awareness, and capability development initiatives.
- Provided subject matter expertise and guidance to leaders on diversity, inclusion, accessibility, and workplace belonging.
- Led end-to-end WGEA reporting, engaging stakeholders across the organisation to gather and validate workforce data, manage governance requirements, and secure executive and CEO sign-off, ensuring accurate and compliant submission.
- Led the delivery of the organisation's workforce diversity census, driving participation through targeted engagement and communication strategies. Analysed results and presented key insights, trends, and recommendations to governance committees to inform future inclusion priorities and workforce initiatives.
- Delivered organisation-wide inclusion programs that enhanced awareness, capability, and understanding of diversity and belonging.
Retail Banking - Leadership & Customer Experience Roles
Peoples First Bank
01.2015 - 01.2021
- Progressed through a range of roles across branch, contact centre, lending, leadership, and project support functions within retail and virtual banking environments.
- Developed broad banking and operational knowledge across customer service, lending, compliance, risk, and business operations.
- Led and coached team members to achieve service, performance, and customer outcomes.
- Supported change initiatives, process improvements, and implementation activities across business and operational teams.
- Built strong stakeholder management, communication, and problem-solving skills while working in fast-paced, customer-focused environments.
Education
Certificate IV - Training and Assessment
Blueprint Career Development
10-2024
Skills
- Capability Frameworks & Competency Mapping
- Workforce Capability Planning
- Stakeholder Engagement & Consultation
- Workshop Facilitation
- Organisational Development
- Capability Assessment
- Governance & Continuous Improvement
- Learning Design & Implementation
- Facilitation of Classroom, Virtual and Seminar-Based Learning Programs
Personal Information
Citizenship: Australian Citizen
Timeline
Organisational Culture & Capability Specialist (Secondment)
Peoples First Bank
08.2025 - 06.2026
Diversity & Inclusion Specialist (Secondment)
Peoples First Bank
11.2024 - 08.2025
Learning & Development Specialist (Substantive position)
Peoples First Bank
04.2021 - Current
Retail Banking - Leadership & Customer Experience Roles
Peoples First Bank
01.2015 - 01.2021
Certificate IV - Training and Assessment
Blueprint Career Development