Alana Casella
Perth,WA
Summary
Dynamic and results-driven professional with extensive experience in housekeeping and customer service at Sodexo. Proven ability to supervise staff, uphold cleaning standards, and enhance customer satisfaction. Skilled in time management and team collaboration, consistently achieving high-quality outcomes in fast-paced environments. Committed to maintaining a safe and welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping
Sodexo
FIFO, WA
03.2025 - Current
- Performed housekeeping duties such as stocking supplies, cleaning rooms.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, cleaning bathrooms and mopping floors.
- Responded promptly to customer complaints regarding housekeeping services provided by the facility.
Housekeeper Supervisor
Programmed
Rottnest, WA
11.2021 - 02.2025
- Supervised cleaning staff to ensure compliance with quality standards.
- Scheduled daily cleaning tasks to optimise efficiency
- Inspected work areas for cleanliness and adherence to standards.
- Communicated with management regarding staffing needs and issues.
Childcare Educator
Keiki Early Learning
Perth, WA
01.2024 - 06.2024
- Developed engaging lesson plans for diverse age groups and learning styles.
- Facilitated daily activities to promote social skills and emotional development.
- Maintained a safe and clean environment for children during play and learning.
Customer Service Representative
Mcdonalds
Perth, WA
10.2017 - 10.2022
- Assisted customers with inquiries regarding products and services.
- Handled customer complaints and resolved issues promptly.
- Completed day-to-day duties accurately and efficiently.
Education
Graduate Certificate - Education
Mindarie Senior College
Perth10-2021
Skills
- Cleaning standards
- Staff supervision
- Customer service
- Attention to detail
- Time management
- Team collaboration
Certification
- C- Automatic drivers license
Languages
English
First Language
Timeline
Housekeeping
Sodexo
03.2025 - Current
Childcare Educator
Keiki Early Learning
01.2024 - 06.2024
Housekeeper Supervisor
Programmed
11.2021 - 02.2025
Customer Service Representative
Mcdonalds
10.2017 - 10.2022
Graduate Certificate - Education
Mindarie Senior College