Alana Caveney
Sydney,NSW
Summary
Senior Business Systems Analyst with expertise in Salesforce and agile methodologies. Skilled in leading stakeholder engagement and backlog management to drive strategic enhancements. Proven track record in delivering impactful software solutions that align with business objectives and foster cross-functional collaboration.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior Business Systems Analyst
The Black Dog Institute
08.2021 - Current
- Refined and prioritized Salesforce backlog to enhance system functionality.
- Collaborated with stakeholders to align enhancements with business objectives, driving strategic outcomes.
- Facilitated training sessions to promote team autonomy and improve system usage.
- Conducted market scans to identify software opportunities and manage API integrations.
- Represented organization at conferences, showcasing strategic system advancements.
- Led requirements gathering sessions, translating needs into actionable epics and tasks.
- Served as Deputy WH&S Chair, facilitating meetings and performing inspections.
- Assisted in implementing and rolling out new WH&S system.
Agile Business Analyst / Project Manager
Barnardos
05.2014 - 07.2021
- Scoped business problems and developed MVP/MMP solutions
- Captured requirements as user stories and built personas to support acceptance criteria
- Validated deliverables through testing, sprint reviews, and stakeholder demos
- Managed cross-functional projects, including process mapping and vendor engagement
- Acted as Product Owner and Scrum Master as needed
- Attended sector conferences and supported technical and practice-based queries
FAF Case Manager
Barnardos
11.2012 - 05.2014
- Managed complex caseloads of children and young people in OOHC
- Conducted assessments, case plans, and court reports
- Facilitated training for adopters and supported families through transitions
- Led life story work and independence preparation for young people
- Supervised a Master’s-level Social Work student
Child Protection & OOHC Social Worker
Hull City Council
05.2008 - 11.2012
- Assisted clients in accessing social services and community resources.
- Conducted assessments to identify client needs and develop care plans.
- Provided crisis intervention and emotional support during challenging situations.
- Maintained accurate case documentation in compliance with regulatory standards.
- Conducted assessments of client needs, strengths, and resources to develop safety plans.
- Attending court and giving evidence when required.
- Collaborated with family members to provide comprehensive support services to clients.
Child Protection Social Worker
North Lincs Council
01.2008 - 05.2008
- Conducted assessments of children's safety and wellbeing in various environments.
- Collaborated with families to develop tailored support plans for vulnerable children.
- Documented case notes and reports to ensure compliance with legal standards and procedures.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Provided crisis intervention and emotional support to children and families in distress, including placing children in foster care when necessary.
- Advocates on behalf of children in court proceedings when necessary to ensure their safety and well-being is protected.
Education
BA (Hons) - Social Work
University of Hull
01.2007
Skills
- Agile methodologies
- Salesforce administration
- Stakeholder engagement
- API integration
- Process improvement
- Product ownership
- Requirements gathering
- Backlog refinement and management
- Vendor management
- Software evaluation
- Jira and JSM proficiency
- Confluence training and enablement
- Strategic decision-making
- Work health and safety leadership
- Conference representation
Certification
Certified Agile Scrum Master
References
References available upon request.
Timeline
Senior Business Systems Analyst
The Black Dog Institute
08.2021 - Current
Agile Business Analyst / Project Manager
Barnardos
05.2014 - 07.2021
FAF Case Manager
Barnardos
11.2012 - 05.2014
Child Protection & OOHC Social Worker
Hull City Council
05.2008 - 11.2012
Child Protection Social Worker
North Lincs Council
01.2008 - 05.2008
BA (Hons) - Social Work
University of Hull