Alana Cooper
Brisbane,QLD
Summary
Highly analytical, adaptable, and skilled in communication and teamwork. Eager to contribute to team success and further develop professional abilities. Demonstrated track record in delivering impactful business solutions as a consulting professional. Expertise in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Strengths lie in client relations, problem-solving, and driving measurable results. Equipped with versatile skills in project management, problem-solving, and collaboration. Ready to make a significant impact in any organization.
Overview
15
15
years of professional experience
Work History
Self-Employed Part-Time
Career Break
06.2024 - Current
- Took an intentional pause to spend time with family, travelling and make memories
- Providing flexible consultancy support for a small business with process improvements and application support
Senior Delivery Consultant
SAP Fieldglass
11.2015 - 05.2024
- Executed and managed successful SAP Fieldglass implementation projects for large enterprises across a board range of industries, Banking and Finance, Mining, Utilities, Public Sector, Telecommunications, Management Consultancy and Information Technology.
- Served as a subject matter expert in SAP functional areas, providing guidance and support to project team members throughout the entire implementation lifecycle.
- Planned, designed, and scheduled phases for large projects.
- Collaborated with clients to identify business and system requirements and translate them into their future-state solution.
- Developed strong relationships with clients as a trusted advisor on SAP implementation best practices.
- Collaborated with cross-functional teams to design, test, and deploy integrated SAP solutions for complex business scenarios.
- Solved functional and technical obstacles whilst worked closely with project teams from different streams.
- Provided detailed project status updates to stakeholders and executive management.
- Supported change management initiatives, working closely with stakeholders to ensure successful adoption of new systems and processes.
- Application configuration and system design
- Monitored project progress closely to mitigate risks and address any potential issues proactively.
Project Manager
Fujitsu Australia Limited
11.2012 - 11.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Establishing and maintaining appropriate change control throughout the projects lifecycle.
- Providing regular progress reports and proactively identifying and addressing potential risks emerging in the project and implementing risk management and mitigation strategies
- Ensuring that processes, procedures are used and followed by all involved with delivering the project.
- Managing the risks and issues associated with the deliverables of the project in line with Fujitsu’s PMM standards.
- Managing the relationship between the client, Fujitsu, internal Teams and Third Party Vendors.
- Producing and coordinating documentation and baselines during all phases of the project lifecycle.
- Financial Management (cost and revenue control)
PMO Team Leader
Fujitsu Australia Limited
11.2011 - 11.2012
- Managed the Southern Region Project Management Office’s (VIC, WA & ACT) and the Project Coordinators within those regions.
- Established a new PMO in QLD. Managed the new accounts and the Project Coordinators assigned to those accounts.
- Provide regular progress reports and proactively identify and address potential risks emerging within the region.
- Conduct regular meetings with Executives and Managerial staff for planning and communication purposes.
- Deployment and integration of a new Corporate Initiative – PPM Tool.
- Provide day-to-day support, advice, training and guidance to the team
- Managed operational performance, process effectiveness, documentation integrity as well as communication processes.
- Ensure the team’s scope of service meets organisational requirements as well as the specific requirements of each Account.
- Actively manage the interface with Senior Management to effectively plan the team workloads and deliver a high level of service
Project Manager
Power & Water Corporation
05.2011 - 11.2011
- Managed the Technical Work Stream of the Asset Management Capability (AMC) Project from System Development through to User Acceptance Testing.
- Managed software vendors and IT service providers to establish & maintain operations, maintenance and support for the new systems.
- Managed and maintained good working relationships with PWC’s Business Systems and Information Management (BSIM) Unit to integrate new systems into the existing IT management and support frameworks.
- Provided regular progress reports and proactively identify and address potential risks emerging in the project and implement risk management and mitigation strategies.
- Managed the implementation of and monitoring the compliance of the AMC Quality Plan.
- Managed the Project Schedule (slippage & impact analysis)
- Managed the project risks, issues and mitigating the action register.
- Managed and coordinated the defect resolution plan with the AMC Test Manager and the Software Vendor to ensure continuity and a timely resolution.
Project Manager
Northern Territory Government
12.2009 - 02.2011
- Implementation and integration of Northern Territory Governments (NTG) new outsourcing model.
- Managed all aspects of project management including, initiation, scoping, planning, implementation and project closure (handover) to the Service Delivery Team.
- Maintained a risk, issue, decision register and escalating where required.
- Developed reports for specific NTG Stakeholders, in particular risk management and Service Level Agreements.
- Managed, tested and coordinated with the NTG Technical Team & the Contractors Technical Team in building each new device and ensured compatibility with the NTG ICT environment.
- Developed new processes and procedures according to the agreed NTG Contract, NTG standards, expectations and ITIL framework.
- Managed development of new work flows through HP SM7 & managed any issues that arise.
- Critically reviewed documentation & key deliverables to ensure it meet the agreed contract of services & NTG Service Delivery Guidelines.
- Provided technical support and advice for NTG IT Managers and Executives on the new equipment & processes that had been developed
- Coordinated and scheduled project resources within the PMO
- Conducted training and provided support for SharePoint and PMO Support Tools to the wider Project Management Team.
- Conducted technical testing to ensure incoming products meet the agreed baseline for use within the government agencies.
- Maintained the relationship with incumbent and new vendors
Education
Prince 2 Practitioner -
Australian Institute of Project Management
Melbourne, VIC01-2013
Bachelors - Information Technology
Charles Darwin University
Darwin, NT01-2007
Skills
- Management of IT projects of varying scale
- Autonomous and collaborative work
- Strong attention to detail
- Effective team coordination and leadership
- Effective communication with stakeholders
- Combining technical expertise with business insights
- Business process assessment and translation
- Proficient in SAP Fieldglass configuration
- Effective in identifying and addressing issues
Timeline
Self-Employed Part-Time
Career Break
06.2024 - Current
Senior Delivery Consultant
SAP Fieldglass
11.2015 - 05.2024
Project Manager
Fujitsu Australia Limited
11.2012 - 11.2015
PMO Team Leader
Fujitsu Australia Limited
11.2011 - 11.2012
Project Manager
Power & Water Corporation
05.2011 - 11.2011
Project Manager
Northern Territory Government
12.2009 - 02.2011
Prince 2 Practitioner -
Australian Institute of Project Management
Bachelors - Information Technology
Charles Darwin University
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