Alana Dell
Appin,Australia
Summary
Highly skilled customer service representative with over 14 years of experience including involvement as a labourer and haul truck operator. Team leader experience and highly adaptable to any circumstances. Recently finished maternity leave looking for part time work to fit in with my family.
Overview
20
20
years of professional experience
Work History
Receptionist & Sales Administrator
Raywhite Macarthur Group
07.2023 - 04.2024
- Kept reception area, kitchen & office areas clean and tidy
- Front Desk Management - managing walk-in enquiry, Sales team assistance & answering phone promptly and directed incoming calls to correct offices
- Sales Campaign Management
- Property File Compliance
- Liaising with solicitors & conveyancers for property-related legal documentation
- Preparation, creation & updating property marketing assets
- Liaising with vendors, purchasers & Tenants
- Preparing & maintaining property files for settlement
- Contract Exchanges
- Property file compliance
- Social Media Content Creation & Management
- Working closely with the sales team to ensure a high level of customer service & a seamless experience from start to finish for their clients
- Calling clients to complete reviews for service provided - buyers & sellers
Barista/All-rounder
Daily Bean Cafe
01.2023 - 07.2023
- Barista specialty coffee, customer service, cash handling, stock control, opening & closing of store, complaints handling, daily cleaning duties.
Customer Service Officer
Mercer Australia
05.2022 - 12.2022
- Contact centre for client, grasp retain & package information for superannuation needs, provide first call resolutions, build rapport with members, work collaboratively in a team environment.
Dump truck operator
Penelope Resources
10.2019 - 05.2020
- Safely operating dump trucks to haul materials, daily inspection of vehicle, work in a team environment, complete understanding of WHS.
Barista
The Happy Fox
02.2008 - 10.2009
- Serving coffees, drinks & alcohol, waitress, stock rotation, daily cleaning duties, cash handling, customer service, complaints handling.
Customer Service Officer
WRS Orora
03.2007 - 10.2007
- Point of contact for customer service, data entry, order taking & invoicing, cash handling, problem solving, complaints handling.
Customer Service Officer
Arbonne Australia
07.2005 - 03.2006
- First call resolutions, processes orders, provide information about company products, handling customer complaints.
McCafé co-ordinator & Shift Assistant Manager
McDonalds
07.2007 - 12.2005
- Greeting customers, cashiering, stocking, problem solving, handling customer complaints, shift management.
Customer Service Officer
Kollaras Trading Company
10.2004 - 01.2005
- Data entry, processes orders & invoicing, provides information about company products, handling customer complaints.
Education
RSA & RCG -
SERVICE NSW
First Aid & CPR -
Australia Wide First Aid
2023
Certificate IV - Allied Health Assistant - Dietetics
TAFE NSW
Ultimo, NSW2020
Certificate III - Individual Support - Aging
TAFE NSW
Kingswood, NSW2016
White Card -
Express Online Training
2016
RIIMPO337D - Articulated Haul Truck Licence
MSK Resources
2016
Skills
- Customer Service
- Fast Learner
- Leadership
- Adaptability
- Time Management
- Ability to Multitask
- Communication
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Microsoft Office
- Collaboration & Teamwork
- Fit & healthy
References
References available upon request
Timeline
Receptionist & Sales Administrator
Raywhite Macarthur Group
07.2023 - 04.2024
Barista/All-rounder
Daily Bean Cafe
01.2023 - 07.2023
Customer Service Officer
Mercer Australia
05.2022 - 12.2022
Dump truck operator
Penelope Resources
10.2019 - 05.2020
Barista
The Happy Fox
02.2008 - 10.2009
McCafé co-ordinator & Shift Assistant Manager
McDonalds
07.2007 - 12.2005
Customer Service Officer
WRS Orora
03.2007 - 10.2007
Customer Service Officer
Arbonne Australia
07.2005 - 03.2006
Customer Service Officer
Kollaras Trading Company
10.2004 - 01.2005
RSA & RCG -
SERVICE NSW
First Aid & CPR -
Australia Wide First Aid
Certificate IV - Allied Health Assistant - Dietetics
TAFE NSW
Certificate III - Individual Support - Aging
TAFE NSW
White Card -
Express Online Training
RIIMPO337D - Articulated Haul Truck Licence
MSK Resources