Alana Doolan
Glen Iris,Australia
Summary
I have worked in a variety of hospitality venues since I was 15 years old. I have experience in waitressing, bar-tending and managerial roles in hospitality. Additionally, I have worked in various other customer-oriented jobs including La Trobe University Domestic and International student service roles and Youth Justice roles. Currently, I am completing my Master's and working part-time as a psychologist and bartender. I have a passion for creating memorable experiences for customers, and am always willing to go above and beyond. Hoping to sink my teeth into a role that could lead to full-time work or promotion opportunities. Flexible and reliable schedule.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
The Hotel Windsor
Melbourne
10.2022 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Restaurant Waitress/Bar Tender/Assistant Manager
La Famiglia Restaurant
Epping, Victoria
10.2013 - 02.2018
- Calculated bar inventory and ordered appropriate supplies to meet expected demands.
- Managed restaurant staff to maintain compliance standards, and performance requirements.
- Assisted personnel with duties and tasks during high-volume periods.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Resolved customer complaints in a pleasing and efficient manner.
Education
Bachelor of Psychological Science (Honours) - Psychology
La Trobe University
Melbourne12.2019
Master of Clinical Psychology - Clinical Psychology
Institute For Social Neuroscience
Melbourne Skills
- Customer service- creating a welcoming and friendly environment for all patrons including recommending products and resolving complaints
- Interpersonal and teamwork skills - I aim to be an active and valued member of the team/
- Prioritising and multi-tasking - I am experienced in juggling multiple responsibilities and tasks
- Initiative - I aim to learn all I can about a work environment and job responsibilities to work comfortably under pressure and maximise my output
Certification
- RSA obtained 09/22
Timeline
Bartender
The Hotel Windsor
10.2022 - Current
Restaurant Waitress/Bar Tender/Assistant Manager
La Famiglia Restaurant
10.2013 - 02.2018
Bachelor of Psychological Science (Honours) - Psychology
La Trobe University
Master of Clinical Psychology - Clinical Psychology
Institute For Social Neuroscience
- RSA obtained 09/22
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