Alana Doolan
Essendon
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Hotel Windsor
10.2022 - Current
- Provided food and beverage fares to high customer volumes while maintaining exceptional service, ensuring repeat business
- Managed cash and EFTPOS, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, including writing sales and shift reports, managing stock, bar preparation, and maintaining a clean work environment
- Liaised with other departments of the hotel including front office, banquets, concierge, housekeeping, accounts, and other F&B venues
- Managed staff on shift, handled complaints, enforced RSA, trained and monitored colleagues, and organised shift breaks and covers
Social Skills and Facilitated Learning Assistant
Ray Of Sunshine Facilitated Learning
01.2020 - 08.2022
- Supervised children with mental disabilities and ensured their safety
- Assisted teams in delivery of social skills and facilitated learning projects to children between the ages 5-15
- Built rapport with children, fostering trust and communication to meet child needs and create a safe environment for child care
- Worked to improve and enhance children's lives through effective and compassionate care
- Resolved conflicts and clarified misunderstandings between children in a constructive manner
- Monitored program suitability for individual children and provided feedback, contributing to the framework of the program
- Worked in a team environment with service providers
Waitress/Bartender Shift Manager
La Famiglia Restaurant
09.2013 - 01.2017
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Processed POS transactions including cash and credit purchases or refunds
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
International Student Services Officer
La Trobe International
05.2015 - 02.2016
- Built initial rapport and developed supportive relationships with clients
- Assessed needs of each client and recommended appropriate services and resources
- Provided primary customer support to internal and external customers in a fast-paced environment
- Assisted call-in customers with questions and needs
- Compiled customer feedback and recommended service delivery improvements to management
- Engaged in a culturally diverse environment in an appropriate and effective manner
Cafe All Rounder
Mernda Cafe
02.2013 - 09.2013
- Primarily worked as a barista
- Opened and closed the cafe daily
- Addressed guest complaints and resolved issues to promote satisfaction.
- Produced food and drink products that adhered to company quality and quantity standards.
- Cleaned and cleared dishes from dining room and outdoor seating areas to maintain neat and tidy eating area for guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Childcare Worker
YMCA Fairthorne Manor
07.2012 - 12.2012
- Cared for children ages 3 to 5 in nurturing and age-appropriate way
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate
- Enforced rules and managed behaviour through developmentally appropriate discipline
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
Pool Lifeguard
Towong Shire Council
09.2011 - 03.2012
- Entered water immediately to pull struggling swimmers to safety
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Conducted regular patrols to identify and help those in need of immediate care and assistance
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Monitored maintenance of pools and surrounding areas and immediately contacted management for issues requiring prompt attention
- Checked water readings every day to keep chemicals at safe levels and avoid potential illnesses among patrons
Education
Bachelor of Psychological Science With Honours - Psychology
La Trobe University
BundooraMaster of Clinical Psychology
Institute For Social Neuroscience
Melbourne12-2023
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Outgoing Personality
- Team player attitude
- Responsible Alcohol Service
- Handling Difficult Customers
- Service-oriented mindset
Certification
- Responsible Service of Alcohol
- Food & Allergen Safety Training
- First Aid/CPR Certified
- NDIS Induction Certificate
- DHHS Fire Safety Induction Program Certificate
- Valid Working with Children's Check
Timeline
Bartender
The Hotel Windsor
10.2022 - Current
Social Skills and Facilitated Learning Assistant
Ray Of Sunshine Facilitated Learning
01.2020 - 08.2022
International Student Services Officer
La Trobe International
05.2015 - 02.2016
Waitress/Bartender Shift Manager
La Famiglia Restaurant
09.2013 - 01.2017
Cafe All Rounder
Mernda Cafe
02.2013 - 09.2013
Childcare Worker
YMCA Fairthorne Manor
07.2012 - 12.2012
Pool Lifeguard
Towong Shire Council
09.2011 - 03.2012
Bachelor of Psychological Science With Honours - Psychology
La Trobe University
Master of Clinical Psychology
Institute For Social Neuroscience
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