Alana Doolan
Essendon
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Hotel Windsor
Melbourne
10.2022 - Current
- Provided food and beverage fares to high customer volumes while maintaining exceptional service, ensuring repeat business
- Managed cash and EFTPOS, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, including writing sales and shift reports, managing stock, bar preparation, and maintaining a clean work environment
- Liaised with other departments of the hotel including front office, banquets, concierge, housekeeping, accounts, and other F&B venues
- Managed staff on shift, handled complaints, enforced RSA, trained and monitored colleagues, and organised shift breaks and covers
Social Skills and Facilitated Learning Assistant
Ray Of Sunshine Facilitated Learning
Wonga Park, Victoria
01.2020 - 08.2022
- Supervised children with mental disabilities and ensured their safety
- Assisted teams in delivery of social skills and facilitated learning projects to children between the ages 5-15
- Built rapport with children, fostering trust and communication to meet child needs and create a safe environment for child care
- Worked to improve and enhance children's lives through effective and compassionate care
- Resolved conflicts and clarified misunderstandings between children in a constructive manner
- Monitored program suitability for individual children and provided feedback, contributing to the framework of the program
- Worked in a team environment with service providers
Waitress/Bartender Shift Manager
La Famiglia Restaurant
Epping, VIC
09.2013 - 01.2017
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Processed POS transactions including cash and credit purchases or refunds
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
International Student Services Officer
La Trobe International
Bundoora, VIC
05.2015 - 02.2016
- Built initial rapport and developed supportive relationships with clients
- Assessed needs of each client and recommended appropriate services and resources
- Provided primary customer support to internal and external customers in a fast-paced environment
- Assisted call-in customers with questions and needs
- Compiled customer feedback and recommended service delivery improvements to management
- Engaged in a culturally diverse environment in an appropriate and effective manner
Cafe All Rounder
Mernda Cafe
Mernda , Victoria
02.2013 - 09.2013
- Primarily worked as a barista
- Opened and closed the cafe daily
- Addressed guest complaints and resolved issues to promote satisfaction.
- Produced food and drink products that adhered to company quality and quantity standards.
- Cleaned and cleared dishes from dining room and outdoor seating areas to maintain neat and tidy eating area for guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Childcare Worker
YMCA Fairthorne Manor
Southampton, England
07.2012 - 12.2012
- Cared for children ages 3 to 5 in nurturing and age-appropriate way
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate
- Enforced rules and managed behaviour through developmentally appropriate discipline
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
Pool Lifeguard
Towong Shire Council
Corryong, VIC
09.2011 - 03.2012
- Entered water immediately to pull struggling swimmers to safety
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Conducted regular patrols to identify and help those in need of immediate care and assistance
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Monitored maintenance of pools and surrounding areas and immediately contacted management for issues requiring prompt attention
- Checked water readings every day to keep chemicals at safe levels and avoid potential illnesses among patrons
Education
Bachelor of Psychological Science With Honours - Psychology
La Trobe University
BundooraMaster of Clinical Psychology
Institute For Social Neuroscience
Melbourne12-2023
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Outgoing Personality
- Team player attitude
- Responsible Alcohol Service
- Handling Difficult Customers
- Service-oriented mindset
Certification
- Responsible Service of Alcohol
- Food & Allergen Safety Training
- First Aid/CPR Certified
- NDIS Induction Certificate
- DHHS Fire Safety Induction Program Certificate
- Valid Working with Children's Check
Timeline
Bartender
The Hotel Windsor
10.2022 - Current
Social Skills and Facilitated Learning Assistant
Ray Of Sunshine Facilitated Learning
01.2020 - 08.2022
International Student Services Officer
La Trobe International
05.2015 - 02.2016
Waitress/Bartender Shift Manager
La Famiglia Restaurant
09.2013 - 01.2017
Cafe All Rounder
Mernda Cafe
02.2013 - 09.2013
Childcare Worker
YMCA Fairthorne Manor
07.2012 - 12.2012
Pool Lifeguard
Towong Shire Council
09.2011 - 03.2012
Bachelor of Psychological Science With Honours - Psychology
La Trobe University
Master of Clinical Psychology
Institute For Social Neuroscience