Alana Garrubba
Narre Warren North,VIC
Summary
Providing a good experience for a customer is the main objective i have been able to learn in my career experience throughout a range of different jobs and personal hobbies. Energetic and Enthusiastic are the to main focuses i choose to display before entering a workplace and by maintaining and close relationship with both customers and staff the creation of sales and enjoyment flourishes and i truly feel comfortable with any task thrown my way. By learning coffee making thoroughly, waitressing perfectly, retail service, and customer service skills effectively i have been able to be an all rounded worker and enjoy making others smile and working hard.
Overview
4
4
years of professional experience
Work History
Barista
Fondi Bistro
Melbourne, Vic
11.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in seating guests at tables or booths.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Buddy Trainer
Nando's
Melbourne, Vic
02.2022 - 10.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Received my RSA
Casual Team Member
Lovisa
Melbourne, Vic
11.2021 - 01.2022
- Assisted in stocking shelves, setting up displays and organizing merchandise.
- Processed sales transactions quickly and accurately using a point of sale system.
- Operated cash register efficiently to process payments from customers.
- Helped with unloading stock deliveries, checking off items against delivery dockets.
- Provided assistance to customers who needed help carrying their purchases to their cars or other transport methods.
- Completed daily tasks such as cleaning shelves, vacuuming the store floor, dusting surfaces.
Deli on Floor
Adriatic Deli
Melbourne, Vic
05.2020 - 06.2021
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food, along with receiving my food and safety license
Education
High School Diploma -
St Francis Xavier College
Beaconsfield, VIC11-2023
Skills
- Coffee Expertise
- Coffee Grinding
- Coffee And Tea Expertise
- Coffee Machinery
- Menu Awareness
- Food Service
- Menu Pricing
- Exceptional Customer Service
- Solid Problem Solver
- Customer Service
- Customer Experience Management
- Cash Register Operation
- Menu Memorization
- Retail Management
- Pos Systems
- Excellent Memory
- New Product Introduction
- Hospitality Service Expertise
Timeline
Barista
Fondi Bistro
11.2023 - Current
Buddy Trainer
Nando's
02.2022 - 10.2023
Casual Team Member
Lovisa
11.2021 - 01.2022
Deli on Floor
Adriatic Deli
05.2020 - 06.2021
High School Diploma -
St Francis Xavier College
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