Summary
Overview
Work History
Education
Skills
References
PERSONAL ATTRIBUTES
Timeline
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Alana Grech

Point Cook,VIC

Summary

Dynamic professional with extensive experience in stock coordination and sales support. Proven track record in inventory management and customer service excellence, ensuring efficient operations and high customer satisfaction. Skilled in cash handling and team collaboration, consistently optimizing processes to enhance productivity and streamline workflows. Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.

Overview

4
4
years of professional experience

Work History

Stock Coordinator / Sales Support

Preston Toyota
01.2024 - 04.2025
  • Coordinate stock management, ensuring accurate stock levels from order through to delivery.
  • Support sales operations and assist with deal processing, invoicing, and customer queries.
  • Collaborate with teams to streamline inventory processes, and ensure timely order fulfillment.
  • Managed inventory levels and organized stock for efficient access.
  • Coordinated deliveries and ensured timely receipt of automotive parts.
  • Collaborated with team members to optimize stockroom layout and workflow.
  • Assisted in training new staff on inventory procedures and safety protocols.
  • Conducted regular audits to verify stock accuracy and compliance standards.

Sales Assistant

Bonds
Werribee
10.2023 - 01.2024
  • Assisted customers in product selection and provided personalised recommendations.
  • Managed inventory levels and organised merchandise displays effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to maintain a clean and inviting store environment.
  • Responded to customer inquiries, resolving issues promptly and professionally.
  • Participated in promotional events to enhance brand visibility and customer engagement.
  • Contributed to visual merchandising efforts by arranging products attractively on the sales floor.
  • Helped customers find specific products, answered questions, and offered product advice.

Customer Service Assistant

Target
01.2022 - 01.2023
  • Provided exceptional customer service by assisting with product inquiries and ensuring customer satisfaction.
  • Maintained store cleanliness, organized stock displays, and ensured efficient product availability.
  • Supported general operational tasks, including store upkeep and inventory checks.

Store Supervisor

Augustus Gelatery
01.2021 - 01.2022
  • Supervised daily store operations, ensuring smooth customer service and efficient store performance.
  • Managed cash handling processes, ensuring accurate transactions and end-of-day reconciliation.
  • Coordinated stock management and ensured that inventory was properly recorded and displayed.

Education

Certificate III - Business

Integrity Business College
01.2024

Year 11 -

MacKillop Catholic Regional College Werribee
Werribee, VIC
01.2022

Diploma - Beauty Therapy

Ella Bachè Beauty School

Skills

  • Customer service excellence: proven ability to engage with customers and provide tailored solutions
  • Cash management and financial accuracy: experienced in cash handling, end-of-day processing, and balancing
  • Stock management and control: skilled in stock receipting, inventory management, and stock organization
  • Administrative support: proficient in Microsoft Word, Excel, Outlook, EFTPOS, and stock management systems
  • Problem solving: quick to identify and resolve issues, ensuring minimal disruption to operations
  • Team collaboration and communication: strong interpersonal skills, with a focus on respect and effective teamwork
  • Time management
  • Inventory management
  • Stock coordination
  • Data entry
  • Sales support
  • Employee training
  • Attention to detail

References

  • Dilek, Tekin, Administration, Preston Toyota
  • Carolina, Stella, Manager, 0432 068 268, Augustus Gelatery
  • Hazel, Sagcal, Head Stock Controller, 0413 115 894

PERSONAL ATTRIBUTES

  • Reliability: Consistently punctual and dependable, with a flexible approach to additional shifts.
  • Positive Attitude: Friendly and approachable, contributing to a welcoming atmosphere for both customers and staff.
  • Hardworking & Dedicated: Committed to completing tasks efficiently and supporting colleagues whenever necessary.
  • Attention to Detail: Ensures that all tasks, from cash handling to stock management, are completed with accuracy.

Timeline

Stock Coordinator / Sales Support

Preston Toyota
01.2024 - 04.2025

Sales Assistant

Bonds
10.2023 - 01.2024

Customer Service Assistant

Target
01.2022 - 01.2023

Store Supervisor

Augustus Gelatery
01.2021 - 01.2022

Certificate III - Business

Integrity Business College

Year 11 -

MacKillop Catholic Regional College Werribee

Diploma - Beauty Therapy

Ella Bachè Beauty School
Alana Grech