Alana Harris
Wilcannia,NSW
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- Customer Service Officer -Wilcannia position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Casual Administration Assistant
Central Darling Shire Council
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Barrista {Coordinator
Catholic Care Wilcannia / Forbes
10.2021 - 11.2022
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Tour Guide
MUTAWINTJI LANDS COUNCIL
04.1995 - 11.1998
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Education
High School Diploma -
WILCANNIA CENTRAL SCHOOL
WILCANNIA12.1992
Skills
- Scheduling Appointments
- Problem Solving
- Maintaining Calendars
- Customer Service
- Organizational Skills
- Record Keeping
- Multitasking
- Office Equipment Operation
- Administrative Support
- Confidentiality
- Time Management
- Telephone Etiquette
- Office Administration
- Calendar Management
- Filing
- Data Entry
- Mail Handling
Timeline
Casual Administration Assistant
Central Darling Shire Council
01.2022 - Current
Barrista {Coordinator
Catholic Care Wilcannia / Forbes
10.2021 - 11.2022
Tour Guide
MUTAWINTJI LANDS COUNCIL
04.1995 - 11.1998
High School Diploma -
WILCANNIA CENTRAL SCHOOL
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