Alana Hayek
Glen Alpine,NSW
Summary
Open and honest communicator, professional, diplomatic, with a balance of humour and assertiveness. Keen to broaden skill set and business experience supported by a strong work ethic will ensure professional development.
Overview
27
27
years of professional experience
Work History
Accounts Receivable – Credit Controller
DLA Piper Australia
07.2023 - Current
- Management and consistent follow up of all outstanding debts for Corporate ledger
- Meeting regularly and reporting to Partners located in Sydney, Melbourne, Brisbane and Perth offices regarding outstanding debts and WIP
- Preparing debtor reports for credit manager and all Partners
- Processing bad debt writeoffs and credit adjustments
- Meet and exceed monthly cash collection targets
- Perform credit checks and advise partners of potential risk clients
- SAP, Excel, Teams and iManage
Accounts Receivable – Banking Officer
Coates Hire
08.2010 - 05.2012
- Responsible for formatting and preparing Group’s receipts bank statements for the banking team using Microsoft Excel
- In charge of full allocation of Direct Deposits (2M-5M daily) using QValent (Westpac) & Baseplan
- Follow up externally with clients of missing remittance advices
- Liaison with customer & branch payment queries
- Assisting the Finance Banking team with banking queries
- Liaison with Westpac bank and putting Traces for unidentified payments
- Responsible for reconciling outstanding payments with Coates branches and the banking team on Suspense account on a weekly basis
- Responsible for preparing unidentified payment report to send to the banking team
- Maternity leave
Sales Assistant
City Chic
08.2009 - 08.2010
- Supervisory experience
- Sales focus
- Excellent customer service skills
- Effective rostering understanding
- Visual merchandising skills
- Acting as Store Manager when required
- Stock Management
- Store Administration
- End of Day – banking, float, reconciling and EOD paperwork
CARS Control Room Operator
Fogl Knight Security Pty Ltd
10.2008 - 07.2009
- Liaise with Alarm Monitoring Companies all around Australia
- Receiving and Dispatching alarm responses to Security providers all around Australia
- Organising Static Guards & Random Patrols
- Training new staff on SMART
- Chasing up results from dispatched jobs
Banking Analyst
Coates Hire Pty Ltd
05.2008 - 10.2008
- Responsible for the reconciliation of the Company’s major bank account
- Responsible for reconciliation of cash customer accounts (274 accounts)
- Extensive experience with business integration between National Hire & Coates
- -Co-ordinated the distribution of the deposit books to all branches (274 branches)
- -Organisation of a mapping list for the order & installation of the branch EFTPOS terminals
- Responsible for training the banking officer on all daily transactions
- Liaison with Company’s major bank
- Assisting the Finance team leader with any tasks required
Banking Officer
Coates Hire Pty Ltd
03.2006 - 05.2008
- Responsible for formatting and preparing Group’s receipts bank statements for the banking team using Microsoft Excel
- In charge of full allocation of Direct Deposits (1M daily), cheques (400k daily) and credit cards using Baseplan
- Follow up externally with clients of missing remittance advices
- Liaison with customer & branch payment queries
- Assisting the Finance Banking team with banking queries
- Liaison with ANZ bank and putting Traces for unidentified payments
- Responsible for reconciling outstanding payments with Coates branches and the banking team on Suspense account on a weekly basis
Collections / Credit Administrator
National Hire Trading Pty Ltd (Recently known as Coates Hire)
12.2005 - 03.2006
- Collection of debts from clients via telephone communication either in full or part payments
- Monitor payment arrangements
- Report to branches and make recommendations for further action
- Contact customers to discuss outstanding accounts and the arrangements of payment plans
- Assist in the reduction of Bad Debt figures through phone dunning of potentially High Risk accounts
Account Manager for AGL Retail Energy
Impact Financial Services
06.2005 - 12.2005
- Collection of debts from debtors via telephone communication either in full or part payments
- Monitor payment arrangements
- Report to client and make recommendations for further action to go legal
- Contact customers to discuss outstanding accounts and the arrangements of payment plans
- Cancelling accounts
- Taking inbound calls
- Target of 80+ calls a day. Call Volume averaged per day
- Requesting field calls
Risk Management & Collections
Virgin Mobile Australia
11.2002 - 06.2005
- Collection of debts from clients via telephone communication either in full or part payments
- Monitor payment arrangements
- Report to clients and make recommendations for further action
- Contact customers to discuss outstanding accounts and the arrangements of payment plans
- Assist in the reduction of Bad Debt figures through phone dunning of potentially High Risk accounts
- Reporting of Fraudulent activity to the internal Fraud team
- Maintain a daily tick sheet, showing accounts worked and the outcome of the contact
- Liaise with the external Mercantile
- Cancelling accounts
- Liaise with internal business units eg Customer Care
- Breaking a target every month which equals to a bonus
- Target of 120+ calls a day. Call Volume averaged per day
- Highest number of calls a day was 182 calls combined inbound and outbound on the 19th of October 2004
- My highest amount of calls for the year was 23,807. That was the highest amount of calls made out of the team.
Scanner Operator
WYSIWYG Design
05.1999 - 10.2002
- I started a Graphic Prepress Apprenticeship at Ultimo Tafe in February 2000 and completed it in February 2003.
- Using the two drum scanners mentioned above
- The Umax Astra 2400S Flatbed Scanner for 3 years
- Heidelberg Nexscan High End F4100 Flatbed Scanner, to reproduce Donna Hay and Inside Out Magazines
- Working at reception which included the switchboard, booking couriers, filing and greeting clients
- Scanning for magazines for 4 years, such as FHM, New Woman etc
- Fuji Chemical Proofing
- Monitoring inbound and outbound jobs, making sure they were logged into the system, and making sure the jobs were packed correctly to be sent back to the client
- Taking payments by the clients
- Using Photoshop to clean up images, also to apply colour correction when needed, deep etching, and QuarkXpress to print proofs for clients
Timeline
Accounts Receivable – Credit Controller
DLA Piper Australia
07.2023 - Current
Accounts Receivable – Banking Officer
Coates Hire
08.2010 - 05.2012
Sales Assistant
City Chic
08.2009 - 08.2010
CARS Control Room Operator
Fogl Knight Security Pty Ltd
10.2008 - 07.2009
Banking Analyst
Coates Hire Pty Ltd
05.2008 - 10.2008
Banking Officer
Coates Hire Pty Ltd
03.2006 - 05.2008
Collections / Credit Administrator
National Hire Trading Pty Ltd (Recently known as Coates Hire)
12.2005 - 03.2006
Account Manager for AGL Retail Energy
Impact Financial Services
06.2005 - 12.2005
Risk Management & Collections
Virgin Mobile Australia
11.2002 - 06.2005
Scanner Operator
WYSIWYG Design
05.1999 - 10.2002