Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alana Kennedy

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Customer service

Domino's Pizza
03.2021 - Current
  • Money handling (EFTPOS and cash), Maintaining PPE and Food Handling protocols, Food preparation skills, Experience in restocking and carrying out stock take, Opening and closing responsibilities, Managing compliments/complaints/feedback
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Handled customer service inquiries in person, via telephone
  • Trained new staff members on proper customer service and hospitality policies.
  • Displayed exceptional customer service and communication skills.
  • Maintained exceptional customer service standards throughout every shift.
  • Maintained customer service standards for department and company at large.
  • Developed loyal customer base by providing excellent customer service.
  • Met sales goals by offering excellent customer service.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Maintained a safe and clean working environment by enforcing company policies and procedures.
  • Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Serving food and clearing tables

Little Kim's Cafe
07.2023 - 10.2023
  • Making shakes with proper equipment, Food preparation, Learning to make coffee, Working in the kitchen, Taking orders and dealing with money

On Floor

The good guys
11.2023 - 01.2024
  • Putting stock out and up, Greeting customers, Price checking, Fixing price ticket, Cleaning
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.

Education

Red Cliffs Secondary College
Red Cliffs, Victoria

Mildura senior college

Skills

  • Written and oral Communication
  • Professional
  • Teamwork
  • Active listener
  • Calm under pressure
  • Computer systems
  • Time management
  • Customer service
  • Waiting tables
  • Clearing plates
  • Complaint Handling
  • Call Centre Experience
  • Time Management
  • Multitasking Abilities
  • Computer Proficiency
  • Problem Solving
  • Telephone Etiquette
  • CRM Software Usage
  • Team Collaboration
  • Positive Attitude
  • Active Listening
  • Sales Techniques
  • Customer Service

References

  • Britney Harrison, Manager at Domino’s, Brit.jane@icloud.com, 0437449938
  • Miriam Sinclair, Care organiser, mimsinclair@outlook.com, 0429875321

Timeline

On Floor

The good guys
11.2023 - 01.2024

Serving food and clearing tables

Little Kim's Cafe
07.2023 - 10.2023

Customer service

Domino's Pizza
03.2021 - Current

Red Cliffs Secondary College

Mildura senior college

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Alana Kennedy