Summary
Work History
Education
Skills
Timeline
Generic

Alana Lee

Drouin West

Summary

Adept at driving operational excellence, I work with a team at Backman's Pet Supplies, enhancing customer satisfaction through effective problem-solving and superior customer service management. Leveraging skills in inventory management and team motivation, I ensured a seamless store experience, markedly boosting efficiency and fostering a positive work environment.

Work History

Store Manager

Backman's Pet Supplies
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Year 12 -

Eummerering Secondary College
Hallam, VIC
1993

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store opening and closing
  • Training and mentoring
  • Store operations
  • Friendly and positive
  • Cash management
  • Inventory management
  • Employee training
  • POS systems
  • Team motivation
  • Recruiting and hiring
  • Supply ordering

Timeline

Store Manager

Backman's Pet Supplies

Year 12 -

Eummerering Secondary College
Alana Lee