Alana Lim
Sunbury,Melbourne
Summary
Enthusiastic and customer driven individual looking to increase my knowledge and skills in the industry.
Overview
7
7
years of professional experience
Work History
Food & Beverage Supervisor
The Victoria Hotel
07.2024 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Ensuring staff were all trained efficiently so customer service was at an exceptional level.
- Managing of staff during lunch and dinner service
- Cash up and end of day reports
- Ensuring bar was stocked and orders were placed to maintain an efficient level of service
- Overseeing functions and bookings
Duty Manager
Pig and Whistle
08.2023 - 03.2024
- Overseeing employee productivity, booking and functions, customer complaints, food runner, ensuring laws and regulations for safe sale supply and consumption of alcohol are being followed by staff and patrons, health and safety standards, working a long side security, cash up and end of night closing, bartending, assisting in staff training and hiring, stock control
Front of house
Pig and Whistle
08.2023 - 03.2023
- Section waitress, food runner, bar tending, table service and bar service, stock control, customer complaints, ensuring liquor laws and regulations were being adhered to, helping close end of night, clean down of bar and restaurant, clearing tables
Front of house
Pig and Whistle
09.2019 - 03.2022
- Section waitress, food runner, bar tending, table service and bar service, stock control, customer complaints, ensuring liquor laws and regulations were being adhered to, helping close end of night, clean down of bar and restaurant, clearing tables
Assistant Customer Service Manager
Countdown Supermarkets
02.2019 - 08.2019
- Staff rosters, supervising checkouts, stock control and ordering, staff training and hiring, customer complaints, staff complaints, cash up end of shift, lotto, staff productivity, ensuring the safe sale of alcohol, ensuring staff were up to date in training for the safe sale of alcohol
Checkout Supervisor
Countdown Supermarkets
08.2017 - 06.2018
- Checkout supervisor, safe sale of alcohol, ensuring breaks were maintained and employees were productive, assisting with staff training, lotto
Education
RSA -
Short Courses Australia
Victoria05.2024
Hairdressing Level 3 - Salon support
Toi Ohomai Institute of Technology
Rotorua11.2023
Hairdressing Level 4 - Emerging stylist
Toi Ohomai Institute of Technology
Rotorua11.2023
Skills
- Team player
- Communication
- Attention to detail
- Organised
- Multi tasker
- Time efficient
- Hazard awareness
Hobbies and Interests
- Hosting dinner parties and events
- Experiencing new places and foods
- Cooking and baking with my two daughters
References
Rosie Harding, +64 7 347 3025, gm@pigandwhistle.co.nz, Pig and Whistle
Timeline
Food & Beverage Supervisor
The Victoria Hotel
07.2024 - Current
Duty Manager
Pig and Whistle
08.2023 - 03.2024
Front of house
Pig and Whistle
08.2023 - 03.2023
Front of house
Pig and Whistle
09.2019 - 03.2022
Assistant Customer Service Manager
Countdown Supermarkets
02.2019 - 08.2019
Checkout Supervisor
Countdown Supermarkets
08.2017 - 06.2018
RSA -
Short Courses Australia
Hairdressing Level 3 - Salon support
Toi Ohomai Institute of Technology
Hairdressing Level 4 - Emerging stylist
Toi Ohomai Institute of Technology
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