Summary
Overview
Work History
Education
Skills
Blue Card Holder, Reading, cooking, painting, restoration projects, camping, water sports
Additional Information
Timeline
Generic

Alana Melidonis

Mountain Creek,QLD

Summary

Service-centric Restaurant Supervisor with 15+ years of

experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Overview

6
6
years of professional experience

Work History

Restaurant Supervisor

Taylors Hotel
02.2015 - 10.2015
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Maintained accurate records of sales, labor and other costs.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Hired, trained and mentored staff to meet and exceed high quality standards.

Administration Assistant

MLC
03.2010 - 06.2012
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Arts - Design And Marketing

University of Sunshine Coast
Sunshine Coast
12.2003

Skills

  • Staff Management
  • Resources Allocation
  • Conflict Resolution
  • Sales Operations
  • Health and Safety Standards
  • Service Quality Enhancements
  • Staff Scheduling
  • Special Promotions
  • Hospitality
  • Team Coordination
  • Functions Co-ordinator
  • RSA
  • RSG
  • Food Handling Certificate
  • Coffee Making Skills
  • TAB, Keno and Pokie Machine and Set up and settlement

Blue Card Holder, Reading, cooking, painting, restoration projects, camping, water sports

Recently obtained a Blue Card in the hopes of extending job possibilities . Am a mother to 2 children and enjoy mother hood and believe myself to be a capable and efficient mother who has many skills and ample experience I am willing to share to support others. 


Enjoy reading a wide array of topics, cooking is a favourite past time and enjoy many activities with my children incluiding cooking and beung creative and getting outside and in the water. 

Additional Information

I have been very fortunate to have had a significant amount of time at home while raising my two children to school age and am now willing to re-enter the workforce.

I have 15+ years in Hospitality from casual wait staff, many hours food prep and to Duty Manager where I worked in several venues across the Gold Coast and in Mackay.

My customer service ethic is fantastic and I enjoy and am capable of working in a team or individually.

I have worked in several office administration and call centre roles and have often been entrusted with opening and close of business routines on my own.

I am reliable and trustworthy and very well presented and enjoy the task of motivating and encouraging others in a team environment.

Timeline

Restaurant Supervisor

Taylors Hotel
02.2015 - 10.2015

Administration Assistant

MLC
03.2010 - 06.2012

Bachelor of Arts - Design And Marketing

University of Sunshine Coast

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Alana Melidonis