Alana Moore
Hamlyn Terrace,NSW
Summary
Detail-oriented professional with over 10 years of diverse experience in customer engagement and team leadership, recently relocated from Sydney to the Central Coast. Proven ability to build rapport with customers, manage competing priorities, and enhance administrative processes. Committed to delivering exceptional service while demonstrating strong multitasking skills and adaptability. Eager to leverage these competencies in a part-time role that contributes positively to the local community.
Overview
14
14
years of professional experience
Work History
2IC & Administration Assistant
Prepare Early Education
Baulkham Hills
01.2023 - 01.2025
- Daily greeting to parents, children, and staff.
- Daily supervision and organization of duties for educators and staff in all rooms, ensuring all rooms are maintaining correct ratios throughout the day.
- Review center policies and procedures as necessary.
- To have a thorough understanding of the Education and Care Services National Regulations under the Education and Care Services National Law, as well as the legislation.
- To assist in the leading and management of a team of 23 staff.
- Provide knowledge and training on child protection legislation and its implications for the care and protection of children.
- Work in close partnership with families.
- Liaise with the approved providers.
- Completing weekly reports for management.
- Assist in approving an appropriate educational program for the children within the service each week.
- Assist in monitoring and entering all necessary records, attendance, room program, enrollments, orientations, observations, checklists, waitlists, childcare subsidies, absences, and staff inductions.
- Ordering stock, such as weekly groceries, fortnightly laundry/cleaning supplies, and a monthly meat order.
- Ordering consumable materials and suitable equipment, as requested by management.
- Completing weekly submissions and retrievals of attendance to Centrelink.
- Manage family accounts via QikKids, Xplor, and OWNA, including sending weekly statements, charging weekly fees, and submitting weekly attendance.
- Attending to all inquiries via email, phone, app, or website.
- Filing appropriate paperwork into the correct systems.
- Performing general office duties, or anything additional upon the request of the Centre Director or Area Manager.
- Working alongside the Center Director and Area Manager to prepare for A&R and Spot Check by the Department of Education.
Client Relations Manager
Buyers Club Investments
Norwest
01.2022 - 01.2023
- Building relationships with clients to ensure their needs are met, that they are satisfied with the service and products provided by the company, and that any challenges are overcome.
- Provide feedback to the business on any contract terms and condition deviations.
- Facilitated resolution of queries and concerns through effective communication.
- Monitored compliance with contract terms by employers and clients.
- Liaising with mortgage brokers, banks, real estate agents, solicitors, and clients to provide weekly updates in relation to finance applications, settlements, land registrations, and borrowing capacities.
- Liaising with accountants to assist in Self-Managed Super Fund setups and rolling over of funds.
- Coordinated accurate execution of all documentation by involved parties.
- Updating the database and CRM (Pipedrive) with the client’s status throughout the process.
- Speaking with clients via phone, message, and email on a weekly basis.
- Collaborated with builders, councils, and subcontractors nationwide to deliver comprehensive project updates.
- Coordinated building site visits and inspections.
- Collaborated with property managers to oversee established assets.
- Delivered weekly client updates.
- Coordinated with contracts department and brokers to facilitate timely payment of invoices throughout construction stages.
- Coordinated schedules, managed share sheets and arranged calendars for streamlined client communication.
Contracts Coordinator
Metricon Homes
Norwest
05.2017 - 06.2021
- Composed competitive tenders and comprehensive contract documents.
- Provide feedback to the business on any contract terms and condition deviations.
- Collaborated with different levels of personnel within the company to analyse and solidify an overall contract strategy.
- Facilitate collaboration between procurement and legal departments when necessary.
- Negotiated terms, conditions, and pricing to align with company goals.
- Adhered to contract terms and ensured timely completion of tasks.
- Consults planning and production teams on compliance with contractual rights.
- Facilitated collaboration between sales and production departments for contract completion.
- Interpret drawings and specifications.
- Evaluate and manage subcontractor variation orders.
- Verified alignment of accounts and invoices with contractual terms.
- Managed delivery of documentation including dockets, cheques, and receipts to management.
Advanced Early Childhood Educator in Preschool Room (3-5-year-old)
WSU Early Learning
Blacktown
05.2014 - 05.2017
- Ensure maintenance, storage and confidentiality of all personnel records
- Comply with and promote WHS policies and procedures to ensure a safe working environment
- Maintain and constantly develop knowledge of relevant legislation and current practices and communicate all relevant changes to management and staff
- Develop and evaluate policies and procedures in collaboration with management and ensure compliance with service policies and procedures
- Provide guidance, support, direction and general supervision for all staff, students, and volunteers within the service
- Mentor students on practical placements, providing both verbal and written feedback to aid learning
- Manage promotional opportunities for the service in consultation with management
- Meet with management regularly to provide detailed reports of current and future occurrences and issues
- Maintain open communication channels to ensure all relevant parties are informed of necessary events and foster positive working relationships
- Ad hoc duties as required
- Certified Supervisor Certificate (2014)
- First Aid Certificate - Senior First Aid Officer
Team Leader in Toddler Room (2-3 year olds)
WSU Early Learning
Blacktown
01.2012 - 04.2014
- Obtained Diploma in Children’s Services (2012-2014)
Certificate III Trainee in Nursery (0 – 2 year olds)
WSU Early Learning
Blacktown
03.2011 - 01.2012
- Obtained Certificate III in Children’s Services
Education
Diploma - Children’s Services
Nirimba Tafe
Blacktown04.2014
Certificate III - Children’s Services
Nirimba Tafe
Blacktown01.2012
Skills
- Meticulous Attention to Detail
- Team Management
- Policy Development
- Effective Client Engagement
- Office Administration
- Efficient Task Management
- Team-Oriented and Self-Directed
- Proficient in Verbal and Written Communication
- Calendar Management
References
Provided upon request.
Timeline
2IC & Administration Assistant
Prepare Early Education
01.2023 - 01.2025
Client Relations Manager
Buyers Club Investments
01.2022 - 01.2023
Contracts Coordinator
Metricon Homes
05.2017 - 06.2021
Advanced Early Childhood Educator in Preschool Room (3-5-year-old)
WSU Early Learning
05.2014 - 05.2017
Team Leader in Toddler Room (2-3 year olds)
WSU Early Learning
01.2012 - 04.2014
Certificate III Trainee in Nursery (0 – 2 year olds)
WSU Early Learning
03.2011 - 01.2012
Diploma - Children’s Services
Nirimba Tafe
Certificate III - Children’s Services
Nirimba Tafe
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