Summary
Overview
Work History
Education
Skills
Activities and Hobbies
Certification
References
Timeline
Generic

Alana Nelligan

Harvey

Summary

Motivated, confident & an adaptable individual currently seeking to expand my knowledge and skills within the mining industry. Great at building relationships and working within a team environment. Able to handle, multitask & maintain a high load of tasks. Achieving this through upholding safe company standards. Driven to help the team achieve goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Peggy

Warrikal Engineering
08.2023 - 02.2024
  • Collected and disposed of trash and debris.
  • Improved service reliability by conducting routine maintenance and repairs on utility equipment.
  • Regular fuel runs on LV vehicles & Loaders, Diggers, excavators & forklifts.
  • Escorting road trains to and from site.
  • Watercart operation.
  • General cleaning duties at fixed plan dongas & crib rooms.
  • Assistance in welding pipelines & maintenance.
  • Traffic control.
  • Trenching, compacting & digging.

Utility Worker

Sodexo
05.2023 - 08.2024
  • General housekeeping duties across 500+ rooms.
  • General kitchen hand duties across various sites with a max 2000 people.
  • Safety checks across all departments.
  • Operating trolleys.
  • Unloading pallet stock.
  • Food preparation for dinner/ breakfast service.
  • Airport pack production (we provide pre made airport packs to incoming staff 4 days per week).
  • Liaising with Supervisors and Chefs for any additional tasks throughout the day.

Bar Manager

Sorrento Surf Life Saving Club
01.2022 - Current
  • Overseeing operations and resolving issues.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Managed function enquires, leasing with clients on events & hall bookings.
  • Ordered and received products and supplies to all areas of the cafe, bar & kitchen.
  • Planned lunch, dinner and bar menus, as well as prepared and cooked for dinner for club members (30-60 approx).
  • Re branding of business logo, designed marketing collateral, designed new menu for the cafe & restaurant.

Digital Marketing Assistant

The Brightside Agency
11.2021 - 08.2022
  • Organic content(Social media) & EDM's across 2 accounts.
  • Social & Digital Strategy Creation across 20 business clients.
  • General Office Administration duties.
  • Website and social media development.
  • SEO optimization.
  • ROI management and strategy implementation.

Waitress

Voyage Kitchen
11.2019 - 10.2021
  • General waitressing duties.
  • Handled customer complaints professionally.
  • Training of new staff members.
  • Oversaw opening procedure.

Bartender

The Carine Glades Tavern ALH
01.2019 - 10.2019
  • General bar duties and customer service.
  • Prepared and served over 400 drinks per shift in high-volume band night.
  • Operated and supervised the functioning of TAB & cash payments.

Customer Service Specialist/ Receptionist

Rusty Surfboards HQ
07.2016 - 08.2018
  • Shipping discrepancies & return authorizations.
  • Data entry/ ordering through SAP (High SAP and excel knowledge).
  • Managed customer enquires and complains also training of new staff.
  • General receptionist duties.
  • Training of new staff members.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

Education

Diploma - Marketing & Communications

North Metropolitan TAFE
Perth, WA
07.2021

Cert - Health Coach

Institute For Integrative Nutrition
Online
04.2020

Certificate III - Event Management

North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA
07.2016

Graduated - High School

Mercy College
Koondoola
10.2015

Skills

  • Ability to work under pressure/ fast-paced environments
  • Patient, tactful, discreet and hardworking
  • SAP knowledge and experience
  • Attentive to deadlines
  • Proactive work style
  • Great situational awareness
  • Digital marketing
  • Highly Effective Communication
  • Various experience within mining & operations
  • Adaptive and Creative
  • Class C License

Activities and Hobbies

I find the beauty in almost everything around me, I love spending time out in nature when ever I can. Heading out on trips in my van has been my current obsession when i have time off. Below are my top 10 favourite hobbies/ activities.


  • Health & Wellness, Camping, Cooking, Adventure seeking, Re-building/ mechanical work on my van, Spending quality time with friends and family, Exploring with my dog, Hiking, Photography & traveling.

Certification

  • Cert II Sport and Recreation
  • Mental Health First Aid
  • Cert III - Event Management
  • Barista & RSA
  • Skippers Ticket
  • Diploma - Marketing and communications

References

Peter Watkins

Boss - Sorrento Surf Life Saving Club

0419 471 470


Andrew McLeod

Catering Manager - Sodexo

0401 599 857


Todd Thorpe

Site Supervisor - Warrikal 

0432 578 936

Timeline

Peggy

Warrikal Engineering
08.2023 - 02.2024

Utility Worker

Sodexo
05.2023 - 08.2024

Bar Manager

Sorrento Surf Life Saving Club
01.2022 - Current

Digital Marketing Assistant

The Brightside Agency
11.2021 - 08.2022

Waitress

Voyage Kitchen
11.2019 - 10.2021

Bartender

The Carine Glades Tavern ALH
01.2019 - 10.2019

Customer Service Specialist/ Receptionist

Rusty Surfboards HQ
07.2016 - 08.2018

Diploma - Marketing & Communications

North Metropolitan TAFE

Cert - Health Coach

Institute For Integrative Nutrition

Certificate III - Event Management

North Metropolitan TAFE - McLarty Avenue Campus

Graduated - High School

Mercy College

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Alana Nelligan