Alana Nguyen
Heidelberg,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals! Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Team Member
JB Hi-Fi
08.2023 - Current
- Experience working toward KPI's, ATV and weekly budgets.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Answers customer questions
- Engages with customers to build rapport and loyalty.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solve customer challenges by offering relevant products and services.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Dog Bather/Groomer
Hachi & Co.
02.2023 - 07.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
Front of House Staff Member / Crew Trainer
Mexican Taco
10.2021 - 09.2022
- Explained menu items, took orders and delivered food courses
- Established welcoming atmosphere by greeting each guest warmly.
- Bussed tables between courses
- Trained and mentored new F.O.H staff in restaurant procedures, food safety and customer service standards
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Crew Member
Hungry Jack's
07.2020 - 10.2021
- Customer service responsibilities
- Food preparation and packing
- Delivered individual needs-based training to personnel.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Nursing -
Monash University
Clayton, VIC10.2025
Victorian Certificate of Education -
Viewbank College
Viewbank, VIC11.2022
Skills
- Store maintenance
- Goal-oriented mindset
- Sales proficiency
- Product Knowledge Expertise
- Professional Appearance
- Customer Assistance
- POS Systems
- Product Merchandising
- Customer Service
- Organization
- Friendly and Helpful
- Reliability and punctuality
Certification
- Working with children's check (Volunteer)
Timeline
Retail Team Member
JB Hi-Fi
08.2023 - Current
Assistant Dog Bather/Groomer
Hachi & Co.
02.2023 - 07.2023
Front of House Staff Member / Crew Trainer
Mexican Taco
10.2021 - 09.2022
Crew Member
Hungry Jack's
07.2020 - 10.2021
Bachelor of Nursing -
Monash University
Victorian Certificate of Education -
Viewbank College
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