Alana Osborne
Robina,QLD
Summary
I am a highly motivated, bubbly and energetic Fitness Instructor accomplished in helping clients at all fitness levels get into shape and achieve goals. I moved into the fitness industry as I strongly believe health and fitness is a conscious lifestyle choice necessary for longevity and happiness. I specialise in pre and postnatal fitness as I am very passionate about helping other Mums and Mums to be give back to themselves both physically and mentally. I consider myself very hardworking, dedicated and a passionate job seeker with strong organizational skills eager to secure both a fitness instructor and admin position.
Overview
13
13
years of professional experience
Work History
Fitness Instructor
Bump Southport & Bump Burleigh
06.2023 - Current
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Collaborated with fellow fitness instructors to create diverse class schedules, ensuring a variety of options for clients.
- Promoted fitness classes to boost gym attendance.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Implemented new and creative exercise routines to keep participants motivated.
- Set up and pack down equipment before and after classes.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Promoted safe and inclusive environment for club clients and members.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Demonstrated proper form and technique to prevent injury.
- Encouraged participants to stay motivated and reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Increased membership sales by conducting informative tours of the facility and highlighting unique features of the gym''s offerings.
Property Manager
Ray White Burleigh Group
02.2021 - 12.2023
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisting Property Management teams with all daily tasks.
- Completing daily routine inspections of properties and completing reports for owners.
- Completing all vacate inspections.
- Completing all entry condition reports.
- Liaising with property owners and tenants.
Holiday Department Manager
Ray White Burleigh Group
03.2018 - 02.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Efficiently managing the Reservations team. Ensure staff meet targets and KPIs.
- Basic daily trust accounting and undertaking End of Month banking procedures.
- Invoicing and accounting.
- Owner liaisons.
- Building good rapport with onsite managers.
- Displaying high customer service, dealing with customer complaints and taking the appropriate action.
- Staff monthly roster
- Maintaining daily ordering of linen, stock and amenities
- Undertaking routine inspections of all holiday apartments and holiday homes
- Ensuring a luxury standard is met
- Coordinating and organizing all maintenance
- Liaising with contractors daily
- Liaising and managing housekeeping staff
- Managing all third party websites such as Stayz.com and Air BNB
- Updating listings and rates accordingly
- Processing reservations by email, telephone, or central reservation systems referral
- Processing reservations from the sales office, other company departments, and travel agents
- Determining room rates based on the selling tactics
- Preparing letters of confirmation
- Processing of any deposits, final balances, cancellations, modifications and refunds
- Assisting in develop room revenue and occupancy forecasts
- General marketing tasks such as social media and blogs
- General reception tasks
- Assisting with front office and daily guest check ins
- Rotation of after hours on call
- Tracking of future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy
- Willing to undertake any reasonable request or tasks made by other management or staff in any other areas of the company.
Receptionist, Bar Tender
North Burleigh Surf Club
01.2011 - 02.2020
- Greeting and signing in of visitors, reciprocal members and club members
- Assisting in personal phone and email enquiries
- Restaurant and Function bookings
- Screening and distributing calls to appropriate departments
- Sales of memberships and merchandise, cash handling and end of shift till balancing
- Pokies and Gambling
- Customer Service and cash handling
- Balancing of tills and gaming machine taking at the end of the shifts
- General cleaning of machines and gaming room
- Bar and Restaurant
- Safety compliant service of food and alcohol
- Order taking and cash-handling
- Balancing of tills
- Assisting in phone inquiries regarding restaurant bookings
- Service of TAB
- General cleaning Duties.
Reservations Manager
Gold Coast Rental Properties
10.2015 - 03.2018
Education
Certificate IV In Fitness -
National Health And Fitness Academy
08.2023
Certificate III In Fitness -
National Health And Fitness Academy
05.2023
Senior Certificate HSC -
Marymount College
2009
Skills
- First Aid CPR AED (First Aid CPR AED)
- Group Instruction
- Personal Training
- Pre and Postnatal Fitness
- Blue Card
- Client Relationships
- High Attention to Detail
- Customized Workout Plans
- Social Media Presence
- Time Management
- Professionalism
Additional Information
- First Aid Certificate
- Blue Card
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
- Gaming Employee License
Timeline
Fitness Instructor
Bump Southport & Bump Burleigh
06.2023 - Current
Property Manager
Ray White Burleigh Group
02.2021 - 12.2023
Holiday Department Manager
Ray White Burleigh Group
03.2018 - 02.2021
Reservations Manager
Gold Coast Rental Properties
10.2015 - 03.2018
Receptionist, Bar Tender
North Burleigh Surf Club
01.2011 - 02.2020
Certificate IV In Fitness -
National Health And Fitness Academy
Certificate III In Fitness -
National Health And Fitness Academy
Senior Certificate HSC -
Marymount College
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