Alana Pinnock
PERTH,WA
Summary
Enthusiastic and resilient Store Manager with a proven track record at JustGroup, passionate about leading teams, delivering exceptional customer experiences and achieving strong results. I am a patient, approachable and empathetic leader who thrives on developing others, building positive team environments and confidently navigating challenges. With strong skills in conflict resolution, performance management and analysing key performance metrics, I consistently drive sales growth, improve operational efficiency and motivate teams to reach their full potential. I bring energy, dedication and a genuine passion for people to everything I do.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Store Manager
JustGroup
Perth , WA
09.2025 - Current
- Managed store operations for retail employer, including staffing, scheduling, and floor coverage.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Trained sales associates on customer service, product knowledge, and company procedures.
- Resolved customer concerns using store policies and service standards.
- Reviewed sales reports and adjusted labor, inventory, and staffing plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Receptionist
Taylor Smart
Perth , WA
07.2025 - 12.2025
- Greeted Taylor Smart visitors and directed them to correct offices
- Answered Taylor Smart phone lines and routed calls promptly
- Scheduled appointments and managed calendars for Taylor Smart staff
- Organized and distributed mail within Taylor Smart incoming mail and distributed packages across Taylor Smart office
Store Manager
Grilld
Perth , WA
04.2023 - 08.2025
- Led restaurant operations for Grill'd store, aligning crew with service standards.
- Managed rostering, payroll checks, and daily labor planning across shifts.
- Coached team members on hospitality, product knowledge, and guest service.
- Monitored food safety, cleanliness, and workplace health procedures.
- Controlled stock ordering, inventory checks, and supplier coordination.
- Reviewed store performance and adjusted workflows for smoother service.
- Coordinated hiring, onboarding, and training for new Grill'd crew.
Restaurant Manager
McDonald’s
Perth , WA
08.2017 - 03.2023
- Managed McDonald's restaurant shifts, crew assignments, and daily service flow.
- Trained crew members on menu standards, food safety, and customer service.
- Monitored McDonald's cash handling, drawer counts, and POS transactions.
- Scheduled staff coverage to support peak dining periods and store needs.
- Resolved customer concerns and coached crew on service recovery.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Mercedes College
Perth , WASkills
- Customer service
- Team leadership
- Team development
- Problem solving
- Conflict resolution
- Clear communication
Certification
- Cert 4 in Physiology - Career Academy
- Cert 4 in Human Resources- Career Academy
- Cert 3 in Customer Service - McDonald’s
- Cert 4 in Customer Service - McDonald’s
Accomplishments
- Received a gold star bravery award in 2018
- Store Manager of the year twice with McDonald’s.
- Customer service manager of the year with Grilld.
Timeline
Store Manager
JustGroup
09.2025 - Current
Receptionist
Taylor Smart
07.2025 - 12.2025
Store Manager
Grilld
04.2023 - 08.2025
Restaurant Manager
McDonald’s
08.2017 - 03.2023
Mercedes College