Alana Rose Rae
Mindarie,WA
Summary
Caring and committed support worker with hands on experience helping people through challenging life situations. Skilled in guiding DV survivors through court and paperwork.
Supporting adults with Prader-Willi syndrome in group home and community settings.
Volunteer work with survivors of childhood trauma. Empathy, patience and strong communication skills with a proven ability to build trust and provide practical, person-centred care in a confidential manner.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Great British Chippy
10.2013 - 01.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Volunteer Domestic Violence Support
Department of Justice
01.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Support Worker
Clare House
12.2011 - 10.2012
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
Education
No Degree - Family And Community Services
North Metropolitan TAFE
Perth, WA12-2022
No Degree - Family And Community Services
Open Secret
Scotland UK01-1998
Skills
- Victim advocacy
- Mental health awareness
- Sexual assault response
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
Timeline
Volunteer Domestic Violence Support
Department of Justice
01.2023 - 12.2023
Small Business Owner
Great British Chippy
10.2013 - 01.2025
Support Worker
Clare House
12.2011 - 10.2012
No Degree - Family And Community Services
North Metropolitan TAFE
No Degree - Family And Community Services
Open Secret
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