Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alana Rizzo

Melbourne

Summary

A compassionate and reliable professional with a strong background in supporting individuals with diverse and complex needs. Highly adaptable, patient, and committed to creating inclusive environments where every individual feels safe, respected, and supported. Brings a calm, hands-on approach to both one-on-one and group settings, with strong skills in communication, behaviour support, and personal care. A team player who collaborates effectively with educators, families, and multidisciplinary teams, while also confident working independently. Motivated by meaningful work and always eager to learn and grow through feedback and experience.

Overview

6
6
years of professional experience

Work History

Support Worker

What Ability
04.2023 - Current
  • Support participants with a variety of different disabilities to access the community.
  • Assisted participants with daily living needs to maintain self-esteem and general wellness.
  • Helped participants manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for participants by providing personalized support and assistance with daily living activities.
  • Transport participants into all different areas of the community. Some of these include; the shops, movies, water/amusement parks, sporting games.

Education Support Staff

Yarra Ranges Special Developmental School
05.2022 - Current
  • Support students with intellectual, physical and behavioural disabilities across a range of classroom and therapy activities
  • Assist with the implementation of individual learning plans (ILPs) under the direction of teaching staff
  • Assist students with personal care needs, including feeding, toileting, and mobility, where required
  • Use visual aids, communication devices, and sensory tools to support students' communication and engagement
  • Help create a safe, inclusive, and supportive classroom environment
  • Collaborate closely with teachers, therapists, and other support staff to meet students’ individual needs
  • Supervise students during transitions, outdoor activities, and excursions
  • Maintain confidentiality and uphold school policies regarding student wellbeing and safety
  • Contribute to classroom setup, resource preparation, and daily routines

Sales Assistant and Barista

Ferguson Plarre Bakehouse
04.2019 - 04.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared food and coffee for customers, as well as custom cake orders.

Education

Bachelor of Primary Education - Education

Deakin University
Burwood East, VIC
11-2027

VCE Completed -

Our Lady of Sion College
Box Hill, VIC
11-2021

Skills

  • Student Support and Engagement
  • Understanding of Diverse Learning Needs
  • Behaviour Management Support
  • Personal Care Assistance
  • Team Collaboration and Communication
  • Adaptability and Patience
  • Use of Visual Communication Tools
  • Classroom Organisation and Resource Preparation
  • Confidentiality and Duty of Care Awareness
  • Customer Service and Conflict Resolution
  • Point of Sale (POS) Operation and Cash Handling
  • Time Management and Multitasking
  • Food and Beverage Preparation (Barista Skills)
  • Cleanliness and Workplace Safety
  • Positive and Empathetic Attitude

Interests

  • Cooking
  • Enjoy helping others and giving back to the community
  • Reading

Timeline

Support Worker

What Ability
04.2023 - Current

Education Support Staff

Yarra Ranges Special Developmental School
05.2022 - Current

Sales Assistant and Barista

Ferguson Plarre Bakehouse
04.2019 - 04.2023

Bachelor of Primary Education - Education

Deakin University

VCE Completed -

Our Lady of Sion College

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Alana Rizzo