ALANA ROBINSON
Belrose,NSW
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. With extensive knowledge of spirits, I engage with customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender /Coffee Barista
Forest Hotel
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Part Time / Casual Work
Anaeron and Steri 7
01.2016 - Current
- Box cutting and packaging products, Labelling boxes, Labelling products, Bottling up products, Filing papers of customers and employees, Photography and photoshopping products for websites
Part Time / Casual Work
iPlay Warringah Mall
04.2021 - 06.2022
- Started as a Junior in Apr 2021, Upgraded to Supervisor in Nov 2021, General customer service, General clean up of the venue, Banking up cash and eftpos every night shift, Deep cleaning of arcade machines, Deep cleaning of the venue, Stocktake of products, Stock up on claw machines when needed, Stock up in redemption when needed, Taking out bins, Complete Audit and WCRR (computer work), Overall assistance with parties including set up and clean up, Assistance with closing store and removing stock and machines from store
Part Time / Casual Work
Cols Music House
01.2019 - 01.2020
- Helping kids learn how to play piano, Helping kids learn how to read sheet music, Help out with breaks in between lessons
Work Placement
MKG Events
09.2019 - 12.2019
- Selling Raffle tickets to higher class customers, Helping out guests when required, Communicating with guests, Assists with setting up and cleaning up, Registration desk, General event assistance, Quickly adapts to new surroundings
Work Placement
A Day for the Beaches
11.2019
- Shift Manager Signage, Set up box office assistants, Stage handouts, Clean up venue, Traffic management, General Event assistant, General assistance for customers
Work Placement
Sydney Royal Easter Show
04.2019
- Stage Manager, Crowd control, Communication with general public about enquiries and questions, General assistance for the public, Standing guard at different themes at the showgrounds
Paper Boy
12.2016 - 04.2017
- Prepares magazines for paper runs to start and complete every weekend, Paper runs around the block to hand out junk mail for customers / neighbours, General community service, Starts on Fridays and completes runs on Sundays
Education
Bachelor of Arts - Contemporary Music Performance
JMC Academy
Ultimo, NSW04.2023
Certificate III - Live Production And Services
NBSC Mackellar Girls Campus
Manly Vale, NSW11.2020
High School Certificate - Music, Visual Arts, Entertainment
NBSC Mackellar Girls Campus
Manly Vale, NSW11.2020
HSC - Maths Standard, English Standard
NBSC Mackellar Girls Campus
Manly Vale, NSW11.2020
Skills
- Stays optimistic, motivated and energetic
- Provides motivation, direction, and support for the team
- An exceptional eye for detail and maintain high levels of accuracy
- Listens carefully and follows instructions in a timely manner
- Outstanding communication towards customers and colleagues
- Incredible team player, will contribute as much as possible to a situation and help wherever I can
- Problem solver for issues in work life and personal life and able to find creative solutions to problems
- A leader who accepts responsibility for the people in the team
- A creative and innovative thinker who can think outside the box and can also go into the finer details
- Excellent communication, negotiation, and persuasion skills
- Competent in using Adobe creative Suite Photoshop, Illustrator, Dreamweaver, Canva, etc
- Able to work effectively under pressure
- Willing to take calculated risks to explore new opportunities
- Excellent time management skills and always meets deadlines
- Calculate number values quickly and accurately
- Kitchen Equipment Usage
- Cleanliness and Sanitation
- Effective Communication
- Food Rotation
- Order taking
- Team collaboration
- Continuous learning
- Customer service
- Adaptability
- Problem-solving
- Cleaning and Sanitizing
- Supply Restocking
- Food Safety Standards
- Food Safety
- Efficient Multitasking
- Food Running
- Payment Processing
- Food Service
- Beverage Preparation
- Health Codes Compliance
- Menu Memorization
- Liquor, Beer, and Wine Knowledge
- Order Management
- Wine and Liquor Knowledge
- Complex Problem-Solving
- Organizational Ability
- Hospitality Service Expertise
- Garnishing Drinks
- Stress Management
- Memory Retention
- Problem Solving
- Active Listening
- Glassware Knowledge
- Excellent Communication
- Strong Multitasking
- Team Player Attitude
- Bar Equipment Familiarity
- Alcohol Awareness
- Drink Preparation
Personal Information
Date of Birth: 05/12/2001
Certification
- ALH Safety Induction Training - 29 June 2022
- ALH Group Online Training - 29 June 2022
- Anti-Money Laundering & Counter Terrorism Financing Training - 9 November 2023
- Chemical Handling Training - 30 June 2022
- Code of Conduct Training - 30 June 2022
- Emergency Preparedness Training - 22 March 2023
- Fraud, Bribery and Corruption Training - 14 November 2023
- Hazard Management Training - 14 November 2023
- I Am Here Ambassador Training - 1 July 2022
- I Am Here Member Training - 1 July 2022
- Knives, Cutters and Sharps Training - 1 July 2022
- Managing Self, The BAR Approach Training - 1 July 2022
- Manual Handling at Endeavour Training - 10 October 2023
- Plant, Equipment and Other Training - 1 July 2022
- Privacy at Endeavour Training - 1 June 2023
- Slips, Trips and Falls Training - 1 July 2022
- Food Safely Assessment, Achieved 100% - 30 November 2023
Qualities
I am a hardworker and constructive person who creates a positive work environment for my colleagues and a positive space for customers. I am naturally curious and I enjoy learning new things. I am very easy going and get on well with people. I can adjust quickly to changing situations and learn on the go. I am able to work in a team and bring out the best in others. I have an autistic brother so I am aware of how to take care of others and assist people on all spectrums.
Education And Training
- Certificate of Leadership Peer Support Leader 2018
- Leadership Certificate 2018
- Mediation Training 2016
- Peer Support Training 2017
- Peer Mediator 2017
- Peer Support Leader 2018
- Film Club member 2017 - 2018
- Book Club member 2016 - 2019
- HSC Certificate 2020
- Cert III in Live Production and Services 2020
- RSA and RCG Training 2021
HSC Related Achievements
I completed my High School Certificate with Music being an 84%, Visual Arts 81% and Entertainment 69%. The Music Exam consisted of a Performance Exam and a Written Exam. The Visual Art Exam consisted of a Written Exam and an Art Piece. Entertainment Exam only consisted of a Written Exam, however throughout the two years we covered hands-on experience with lighting, sound and audio equipment.
References
- Ana Robinson, Mother / Owner of Anaeron and Steri 7, 0412 355 456, ana@anaeron.com.au
- Phillip Robinson, Father / Co-owner of Anaeron and Steri 7, 0412 182 149, phillip.robinson@anaeron.com.au
- Colin Woodward, Owner of Cols Music House, 0412 897 737
- Les Carol, Ex Venue Manager of iPlay Warringah and Ed Square, 0411 537 067
- Emily Panting, Venue Manager of iPlay Warringah 2022, 0412 976 134
- Astrid McCrank, Supervisor and Acting Manager for iPlay Warringah, 0422 712 395
- Rachelle Tacadena, Supervisor and Acting Manager for iPlay Warringah, 0406 729 310
- Giselle Stollznow, Owner of Stollznow Research, 0413 273 312
- Rosie Lomax, Venue Manager at Forest Hotel, 0407 488 687, rosie.lomax@alhgroup.com.au
- Bert Maizerzet, Bar / Bistro Manager at Forest Hotel,
- Taylor Towne, Bar / Bistro Manager at Forest Hotel, 0433 844 408, taylor.towne1810@gmail.com
- Kylie Henderson, Function Manager at Forest Hotel, 0410 249 912, kylie.henderson@alhgroup.com.au
- Koy Yuwadee, Gaming Manager at Forest Hotel, 0431 721 899, Yuwadee.deechoram@alhgroup.com.au
- Luca, Benvenuto, Bar Manager at Forest Hotel, 0411 965 085
- Imogen McWhirter, Bistro Supervisor at Forest Hotel, 0490 971 344, imy0408@hotmail.com
- Reina Kobayashi, Bistro Supervisor at Forest Hotel, 0468 901 179, reinakobayashi@outlook.com
- Tyler Welsh, Supervisor of Forest Hotel 2023, 0434 920 469, tylerw1401@gmail.com
Availabilities
I am available and flexible all day every day. Only times I will need days off is Christmas Day.
Timeline
Bartender /Coffee Barista
Forest Hotel
07.2022 - Current
Part Time / Casual Work
iPlay Warringah Mall
04.2021 - 06.2022
Work Placement
A Day for the Beaches
11.2019
Work Placement
MKG Events
09.2019 - 12.2019
Work Placement
Sydney Royal Easter Show
04.2019
Part Time / Casual Work
Cols Music House
01.2019 - 01.2020
Paper Boy
12.2016 - 04.2017
Part Time / Casual Work
Anaeron and Steri 7
01.2016 - Current
Bachelor of Arts - Contemporary Music Performance
JMC Academy
Certificate III - Live Production And Services
NBSC Mackellar Girls Campus
High School Certificate - Music, Visual Arts, Entertainment
NBSC Mackellar Girls Campus
HSC - Maths Standard, English Standard
NBSC Mackellar Girls Campus
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