Alana Rodriguez
Summary
Dynamic and detail-oriented professional with strong interpersonal skills and a proven track record at Woolworths Group, I am adept at online order processing and consistently meeting deadlines. Committed to maintaining high standards of accuracy and efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Fulfilment Centre - Warehouse Picker
Woolworths Group
03.2022 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Customer Service Representative
Oracle CMS
12.2018 - 01.2021
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service
McDonald's
02.2015 - 06.2018
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Sunbury Downs College
Sunbury, VIC12-2016
Skills
- Strong interpersonal skills
- Online order processing
- Heavy lifting
- Deadline driven
- Decision-making
- Physical stamina
- Attention to detail
Timeline
Customer Fulfilment Centre - Warehouse Picker
Woolworths Group
03.2022 - Current
Customer Service Representative
Oracle CMS
12.2018 - 01.2021
Customer Service
McDonald's
02.2015 - 06.2018
High School Diploma -
Sunbury Downs College
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