Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alana Saluni

Melbourne,VIC

Summary

Dynamic and detail-oriented Reception/Administrative Assistant at Heritage College, skilled in data entry and customer service. Proven ability to enhance office efficiency and maintain confidentiality while managing diverse tasks. Recognized for exceptional communication and teamwork, contributing to a positive environment for students and families. First aid certified, ensuring safety and support for all.

Overview

8
8
years of professional experience

Work History

Reception/Administrative Assistant

Heritage College
Narre Warren South, VIC
04.2022 - Current
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Data entry of confidential information for incoming school applications and updating current students' and families' information as necessary.
  • Greeted visitors and provided general information about the school.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from students and families regarding the products and services offered by the school.
  • Processing payments via EFT, or cash payments.
  • Managed office supplies inventory and placed orders when necessary.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Provide first aid to students, parents, staff, and visitors of the school.
  • Ability to work both independently and cooperatively in a team.

Volunteer

South East Victorian Youth (SEVY)
Narre Warren South, VIC
04.2024 - Current
  • Collaborated with others by contributing time, effort, and skills to achieve the SEVY's goals.
  • Helped with prep, set up, and breakdown of community and public events.
  • Collaborated with other volunteers to create a positive and safe environment for our youth, based in Southeast Victoria.
  • Assisted in the set up and took part in programs ran by 'SEVY' - annual youth rallies (Christian-based program that runs over a weekend), fortnightly Saturday night games (basketball & volleyball), assisted in the media team and the promotion of SEVY on social media.

Front of House

Hungry Jack's
Narre Warren, VIC
01.2021 - 04.2022
  • Collaborated with management team to create a comprehensive Front of House training program.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Stocked shelves with food items and supplies as needed.
  • Worked effectively in team environments to make the workplace more productive.

Volunteer

Grace Connections
Dandenong, VIC
08.2018 - 12.2018
  • Set up tables, chairs, and displays at food drives locations.
  • Greeted volunteers, donors, and other visitors at food drives.
  • Participated in community outreach programs to raise awareness and encourage food donations.
  • Assisted with distribution of food to those who attended the Friday Night food drives

Retail Assistant (Year 10 Work Experience)

Blooms the Chemist
Casey, VIC
06.2017 - 06.2017
  • Rang up purchases accurately on the point-of-sale system.
  • Operated cash registers to process sales transactions.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Education

Victorian Certificate of Education (VCE) -

Heritage College
Officer, VIC
12-2019

Bachelor of Social Science -

Swinburne Online
Melbourne

Skills

  • Data entry
  • Customer service
  • Communication skills
  • First aid certification
  • Team collaboration
  • Time management
  • Phone and email etiquette
  • School administration (Reception and Enrolments Administration)

Accomplishments

  • Secondary school captain, Heritage College, 2019
  • La Trobe Leadership and Community Service Award, 2019
  • Kwong Lee Dow Young Scholars Award, Melbourne University, 2018
  • Secondary house captain, Heritage College, 2018
  • Primary school captain, Heritage College, 2013

Timeline

Volunteer

South East Victorian Youth (SEVY)
04.2024 - Current

Reception/Administrative Assistant

Heritage College
04.2022 - Current

Front of House

Hungry Jack's
01.2021 - 04.2022

Volunteer

Grace Connections
08.2018 - 12.2018

Retail Assistant (Year 10 Work Experience)

Blooms the Chemist
06.2017 - 06.2017

Victorian Certificate of Education (VCE) -

Heritage College

Bachelor of Social Science -

Swinburne Online

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Alana Saluni