Alana Sheehan
Summary
I am a dedicated and hardworking professional, with strong communication skills, attention to detail and exceptional organisational skills.
Overview
2025
2025
years of professional experience
Work History
Senior Property Manager
Nelson Alexander Northcote
2024 - Current
- Create trusting relationships with rental providers and renters
- Demonstrate strong negotiation skills to find mutual solutions between renters and rental providers
- Operate and manage Kolmeo, Inspect Real Estate and Inspection Express
- Ensure compliance with industry regulations and company standards
- Manage rental arrears
- Recommend and implement rental increases
- Preparing for and attending VCAT cases
- Arrange property maintenance and repairs
- Issuing breach notices
- Keeping up to date and practice with current Property Management Legislation
- Conducted regular property inspections to ensure compliance with safety regulations and company standards
- Advertising and marketing of rental properties to ensure a smooth rental process for both rental providers and renters
Receptionist / Rental Administration
Nelson Alexander Northcote
2012
- Prepare, manage and process rental agreements ensuring all necessary documentation is complete and accurate
- Assist in scheduling property viewings and coordinating with property managers or landlords
- Manage tenant onboarding, ensuring all necessary paperwork and deposits are collected
- Provide lease administration support to internal staff and external customers
- Ensure rental listings are up to date and reflect current rental prices and availability
- Managing the reports for rental increases, routine and lease renewals
Administrative Assistant/ Receptionist
Sapcotes Developments
2010 - 2012
- Answered multi-line phone system, transferring calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Directing couriers around building
- Managing the security system and monitoring the CCTV and access control
- Organising repairs and routine checks- (pumps, water testing, eyebolt testing, asbestos, window cleaning and emergency light testing)
- Maintaining stationary supplies
- Management of building facilities- cleaning, waste, pest and carpark
- Dealing with unexpected problems including riots, chemical leaks and bomb scares.
- Keeping tenants calm and following the correct safety procedures
Property Manager/Receptionist
Peter Blackshaw Real Estate
2008 - 2010
- Handled tenant complaints promptly and appropriately calling in repairmen and other support services
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Ability to work independently
- Excellent interpersonal and problem solving skills
- Advertisement and marketing of properties
- Collection of money
- Conduct property inspections periodically and upon vacation of tenants, preparation of relevant paperwork and reports
- Management of maintenance, work order coordination and entry of accounts
- Arrears,breach management and bond release
- Processing applications and letting of properties
- Typing inventories
- Answering the phone
- Resolve complaints
- Filing
- Resolving Insurance claims
Education
Agents Representatives Course
Box Hill Institute of TAFE
Melbourne, VIC01-2012
Certificate IV in Property (Real Estate)
Wisdom Learning Pty Ltd
Canberra ACT01-2009
Bachelor of Arts - Graphic Design
Charles Stuart University
Wagga Wagga, NSW01-2006
Higher School Certificate
Parkes High School
Parkes, NSW01-2003
Skills
- Work well in a team environment
- Attention to detail
- High level of customer service
- Excellent communication skills
Timeline
Senior Property Manager
Nelson Alexander Northcote
2024 - Current
Receptionist / Rental Administration
Nelson Alexander Northcote
2012
Administrative Assistant/ Receptionist
Sapcotes Developments
2010 - 2012
Property Manager/Receptionist
Peter Blackshaw Real Estate
2008 - 2010
Agents Representatives Course
Box Hill Institute of TAFE
Certificate IV in Property (Real Estate)
Wisdom Learning Pty Ltd
Bachelor of Arts - Graphic Design
Charles Stuart University
Higher School Certificate
Parkes High School
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