Alana Sibonis

458 pizzeria is a fast paced environment where I excelled at providing top-notch customer service, with exceptional communication and time management skills.

• Handled multiple tasks simultaneously, from processing orders to resolving customer concerns
• Developed great communication skills, am clear, concise and empathetic when understanding and addressing customer needs
• Provided friendly and efficient service to customers, ensuring a positive dining experience
• Handled customer inquiries, complaints, and special requests in person and over the phone
• Proficient in operating cash registers and processing transactions using EFTPOS systems
• Managed cash transactions and balanced registers
• Assisted with food preparation including preparing pizzas and assembling orders
• Maintained a clean and organised work environment, ensuring adherence to health and safety standards
• Collaborated with team members to ensure smooth operation during peak hours
• Trained new employees on customer service protocols and store procedures
• Delivered high quality service, resulting in positive feedback and repeat business
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers and uber drivers
• Exhibited high energy and professionalism when dealing with clients and staff

• Led the team in both training and competitive matches, fostering teamwork and positive communication
• Developed and executed game strategies in collaboration with the coach, ensuring alignment with team goals
• Motivated teammates, boosting morale and performance
• Picked teammates positions utilising individual strengths across the team
• Demonstrated strong leadership, resilience and decision making under pressure during games