Summary
Overview
Work History
Skills
References
Accomplishments
Certification
Timeline
Generic

ALANA SMITH

Summary

Dedicated and detail-oriented Trade Waste Compliance Officer with extensive experience in managing waste compliance deeds, and ensuring strict adherence to environmental regulations, hazardous waste standards, and industry guidelines. Proven leader in conducting inspections, offering technical support, and developing strategic waste management solutions that align with compliance frameworks and organizational objectives. Respected for a diligent and respectful approach when engaging with customers, colleagues, and external stakeholders. Known for being flexible, trustworthy, and hardworking, with a strong commitment to internal processes and continuous improvement. Consistently upholds company values, policies, and the well-being of others, fostering a culture of accountability and excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Trade Waste Compliance Officer

Hunter Water Corporation
08.2023 - Current
  • Managed compliance monitoring across multiple industries to ensure adherence to hazardous waste standards and waste management procedures.
  • Reviewed and assessed waste management plans from businesses, identifying potential risks and compliance issues.
  • Conducted inspections of trade waste facilities, verifying compliance with hazardous waste guidelines.
  • Collaborated with stakeholders, including local businesses and councils, to promote best practices in trade waste management.
  • Led audits, assessments, and data analysis to pinpoint non-compliance areas and recommend corrective measures.
  • Developed training programs on trade waste regulations for staff, providing ongoing support as required.
  • Investigated trade waste violations and prepared necessary enforcement actions to uphold regulations.
  • Maintained backflow portal records, ensuring compliance with installation, inspection, and maintenance requirements.
  • Developed and implemented compliance policies and procedures.
  • Provided guidance on regulatory requirements for business operations.
  • Conducted regular internal audits to ensure compliance with established standards.
  • Advised management on best practices in compliance-related matters.
  • Assessed the effectiveness of existing processes and procedures related to compliance.
  • Conducted risk assessments to identify areas of noncompliance or vulnerability.
  • Developed and implemented strategies necessary for minimizing risk of non-compliance.
  • Evaluated applications and associated documentation to determine eligibility.
  • Collected and reviewed data to identify potential compliance issues requiring further review.

Development Services Project Administrator

Hunter Water Corporation
08.2021 - 08.2023
  • Administered developer works projects through Hunter Water design and construction processes.
  • Prepared and issued Project Completion and Section 50 Compliance Certificates for developer works.
  • Supported monthly reporting processes and engaged with external stakeholders to update project data.
  • Managed Deed, Design, and Final Project submissions inboxes and documentation effectively.
  • Provided guidance to customers and consultants regarding development services processes.
  • Ensured accurate execution of Deeds for compliance and record integrity.
  • Initiated workflows for Deeds, Design, and Construction for Minor, Major, and Complex sewer and water works.
  • Assisted in improving Routine Minor/Major and Complex works documentation continuously.

Customer Service & Application Processing

Hunter Water Corporation
08.2019 - 08.2022
  • Delivered quality customer experiences through face-to-face and electronic interactions.
  • Provided administrative support and first contact resolution for Head Office and Regional Centres.
  • Responded to inquiries related to accounts, development, and technical services in accordance with standards.
  • Made autonomous decisions while applying sound judgement in customer service operations.
  • Managed fluctuating workloads and customer demands while maintaining a professional appearance.
  • Utilised organisational skills to achieve results in a dynamic environment with competing priorities.
  • Learned new processes and procedures promptly to enhance service delivery.
  • Assessed and processed technical services and development applications within strict deadlines.
  • Utilise various software and tools to streamline processes and optimise performance.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Manager

Butler Equipment
Newcastle, Australia
01.2011 - 01.2019
  • Managed relationship development to build and sustain client partnerships.
  • Executed sales negotiations through face-to-face interactions, phone calls, and email communications.
  • Coordinated invoicing, purchasing, and transport logistics for efficient operations.
  • Planned overseas and interstate travel for sourcing and procurement activities.
  • Created engaging social media content for Instagram and Facebook to enhance brand visibility.
  • Prepared detailed reports to support decision-making processes.
  • Delivered exceptional customer service to a diverse clientele.
  • Maintained company vehicle, phone, and laptop in optimal condition.
  • Managed daily operations of sales department, including supervision of staff members.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Established relationships with key clients, while maintaining existing customer base.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Achieved company growth and brand development through market expansion and sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.

Skills

  • Knowledge of trade waste management, regulations, HW compliance standards, and guidelines
  • Reviewed and assessed waste management plans, identifying risks, and ensuring regulatory compliance
  • Sample data analysis, auditing, and reporting
  • Customer service, engagement, excellence
  • Lead sampling projects and coordinate stakeholder schedules, including IPART price change sampling
  • Team collaboration, for problem solving, and process improvement
  • Conduct investigations into trade waste violations, develop enforcement measures, and manage compliance documentation
  • Stakeholder engagement strategies
  • Training delivery and development improvements
  • Manage the backflow portal, ensuring device compliance, and timely reporting
  • Conduct inspections of trade waste facilities, and evaluate sample validation

References

  • Clare Coleman, team lead - trade waste compliance, 0408 437 264
  • Danielle Taylor, team lead – development services/customer support and processing, 0492 093 577
  • Sheree Collins, customer platform product owner, 4038 016 953
  • Greg Gates, Managing Director, Butler Equipment, 0409 714 509

Accomplishments

  • Demonstrated Hunter Water's learning value through her awareness of training on family and domestic violence, and asked for help before trying to resolve the customer data issue, Alana put our customers' safety, health, and well-being first in her actions
  • Consistently demonstrated a proactive approach to enhancing process efficiencies that align with our business sustainability goals by analysing our sample program workflow and identifying areas of waste in our systems—both in terms of time and resources—Alana has implemented streamlined procedures that reduce our costs in sample analysis
  • Proactively provided advice and guidance to an accredited supplier whose normal representative has gone on leave, and this level of proactive engagement is developing trust within the design community, where we are leading by example
  • Learned how to competently perform a number of diverse and complicated tasks within our team Nominee's expertise in these tasks has allowed other team members to trust her with their ownership and focus on other areas of developer work, such as design and construction
  • Stepped up and supported the application processing team while the team coordinator was away and helped the team with any issues with the Property Self Service portal or any questions related to the online applications. Alana showed great leadership, knowledge, and support for her team or her team
  • Congratulations, you have been nominated for a level 2 splash award by Danielle Taylor for working above and beyond to assist in processing a record number of applications that were received She showed incredible leadership and team work in achieving a phenomenal result of 91 applications being processed in 1 day

Certification

  • Completed 34 training modules through HW Elsa Career and Development Hub
  • Certificate IV in Leadership and Management (approved pending start date)
  • Certificate III in Business Administration
  • RSA and RSG certification

Timeline

Trade Waste Compliance Officer

Hunter Water Corporation
08.2023 - Current

Development Services Project Administrator

Hunter Water Corporation
08.2021 - 08.2023

Customer Service & Application Processing

Hunter Water Corporation
08.2019 - 08.2022

Sales Manager

Butler Equipment
01.2011 - 01.2019

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ALANA SMITH